Account Coordinator

Account COORDINATOR

Member of Client Experience Management Team

Reports to: Account Manager  
Status: Regular Full Time, Exempt

Love & Company

Love & Company, based in Frederick, Maryland, is a national leader in senior living marketing, research, branding, advertising and sales management. We take pride in having a top-notch team of creative marketing professionals with extensive experience in their specific areas of expertise as well as senior living.

We believe in providing an excellent employee and client experience by:

• Developing strong and lasting client relationships built on trust and mutual respect
• Being trusted advisors to our clients, bringing experience and knowledge they don’t have
• Doing what is right for our clients, for our partners, and for each other. Always.
  There is no other choice.
• Keeping a firm eye on the future as well as the present, providing our clients with innovative solutions and creative, critical thinking to address their challenges and opportunities
• Continually striving to be better tomorrow than we are today, developing our team members’ skills and knowledge, and sharing that knowledge with each other, with our clients, and with the senior living field

Position Overview

The primary responsibility of the Account Coordinator is to support all Client Teams in their efforts to ensure client projects are executed on-strategy, on-time, on-budget and on-quality.  Under the oversight of the Account Strategy Directors and day-today direction of the Account Managers, the Account Coordinator follows up on internal communication and project details, working to eliminate barriers to project completion. In addition, the Account Coordinator provides additional manpower during peak periods for account and project administrative tasks.

Primary Responsibilities

• Day-to-day client contact and management of project implementation.​Reports to: Account Strategy Director

• Role Key Responsibilities:
• Assists with onboarding materials, scheduling meetings, maintaining client folders, recap notes from transcripts or meeting notes, confirms Looker reports are completed, client project charts are distributed weekly, etc.
• Tracks project details to ensure they are on-time, on-budget, and on-quality.
• Supports proofreading tasks for deliverables and ensures accuracy in details, like URLs, phone numbers, icon consistency.
• Collaborates with project management by updating schedules, revenue projections, and invoicing during peak times.
• Eliminates barriers to project completion by following up on action items and coordinating across teams, as directed by the Account Manager.

Detailed Responsibilities

• Supports project execution for all teams
• Supports the preparation of onboarding materials in accordance with established guidelines and formats
• Assists with the set up and maintenance of client folders on internal drive, filing client materials, and verifying all requested information is received
• Opens projects in Workamajig during peak times, with direction from the Account Manager
• Assists with scheduling project kickoffs and other internal meetings
• Assists with ensuring all information and materials needed for kickoffs are distributed to appropriate staff on time
• Assists with monitoring media schedule during peak times to ensure media plan is implemented on-budget and on-time
• Proofreads deliverables and critical details such as phone numbers, addresses, dates, and URLs are accurate prior to delivering to vendor
• Maintains timely and accurate editing of deletes and updates to client mailing lists
• Assists with ensuring clients’ CRM includes appropriate lead source codes for each campaign and client team is informed to use the codes
• Assists with documenting project and campaign results during peak times
• Assists with preparing agenda and materials for monthly results reporting meetings and quarterly planning meetings during peak times
• Supports business and competitor research for marketing planning and strategy development during peak times
• Meets the stated client experience and relationship management criteria consistently to ensure that internal and external relationships support the company’s core values
• Has a working knowledge of core agency service offerings/capabilities
• Has a basic knowledge of senior living field and corresponding marketing tactics
• Works to eliminate barriers to project completion
• Follows up with team members for any outstanding details and materials needed for kickoffs and other internal and client-facing meetings, and to ensure the on-schedule advancement of projects
• Follows up on action items from client status calls and internal meetings impacting project schedules and budgets
• Follows up with Production Manager on production estimate requests
• Assists with keeping all departments informed, on-task and on-schedule
• Assists with tracking project implementation details during peak times to ensure all clients’ projects stay on-track, on-budget and on-time
• Participates in team’s daily huddle, making detailed notes of follow up tasks and action items, and reports on progress and obstacles associated with completing tasks
• Supports project management discipline
• Builds out and reworks project schedule details during peak times, with direction from the Account Manager
• Makes updates to revenue projections workbook under direction of Project Manager, Account Manager or Program Director during peak times
• Follows up with Resource Manager as needed to ensure projects are added and maintained on huddle report
• Assists with transaction management in Workamajig as directed by Project Manager or Program Manager
• Demonstrates a basic knowledge of terms of agreement, including client-specific modifications
• Assists with initiation of client invoicing during peak periods
• Assists with preparation of project post-mortem meetings
• Works collaboratively and effectively on the Client Team and more directly with the Account Managers and Project Managers to be accountable to and for the commitments made to the team

This is an entry-level position on the Client Team. The individual should have the following experience and capabilities:

• Developing critical thinking skills and behaviors and other skills that align with Love & Company’s culture and values
• One to three years of account coordination or project coordination experience, ideally in an advertising/marketing agency, or equivalent experience
• Strong problem solving, time management and organizational skills
• Strong interpersonal, verbal and written communication skills
• Dedication to error-free work and communications
• Working knowledge of Microsoft Office (MS Word, Excel, PowerPoint)
• Basic knowledge of Macintosh and/or Windows computers, especially with Microsoft Office
• Bachelor’s degree or equivalent marketplace experience

Growth Opportunities

The Account Coordinator has the opportunity to advance to the Account Manager role.

application Details

If you are a self-motivated critical thinker who would thrive in this culture and position, please apply online at:  https://loveandcompany.com/careers/, providing:

• Detailed letter explaining why you are interested in the position, the strengths, benefits and cultural fit you can bring to the firm, and the experience you have in the above areas
• Your resume
• Your salary requirements

NOTE: Resumes will ONLY be accepted with a cover letter and salary requirements.

Love & Company is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.