Customer Service Sales Engagement Specialist

About Us

Greater Way Marketing, based in Bethlehem, PA, is a results-driven marketing agency specializing in tailored strategies that help businesses grow and succeed. We combine creativity and expertise to enhance brand visibility, drive customer engagement, and deliver measurable results. Our team is dedicated to providing innovative solutions that empower clients to thrive in today’s competitive marketplace.

We’re looking for a Customer Service Sales Engagement Specialist to join our dynamic team. In this role, you will play a key part in fostering strong relationships with customers, driving sales, and ensuring satisfaction at every touchpoint.

Job Overview

As a Customer Service Sales Engagement Specialist, you will be the voice of the company, engaging with customers, understanding their needs, and providing tailored solutions. Your primary focus will be on delivering excellent customer service while identifying sales opportunities and promoting our products and services.

Key Responsibilities

• Engage with customers through phone, email, and in-person to address inquiries and provide product information.
• Build lasting customer relationships by providing exceptional service and support.
• Identify and act on sales opportunities to increase revenue and meet performance goals.
• Collaborate with team members to resolve customer concerns and ensure a seamless experience.
• Stay updated on product knowledge and company offerings to provide accurate information.
• Handle customer feedback and work towards continuous service improvement.

Qualifications

• High school diploma or equivalent; a degree in Business, Marketing, or related field is a plus.
• Previous experience in customer service, sales, or a related field.
• Excellent verbal and written communication skills.
• Ability to multitask and manage customer inquiries effectively.
• A positive, solution-oriented attitude with a focus on customer satisfaction.
• Strong attention to detail and problem-solving skills.

Why Join Us?

• Competitive salary with performance-based incentives.
• Comprehensive training and professional development opportunities.
• A supportive and collaborative team environment.
• Health benefits, paid time off, and other perks.
• Opportunities for career growth and advancement.

If you have a passion for customer service and sales and are looking for an exciting opportunity to grow with a leading company, apply today!