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Student Assistant - Customer Support

NYS OGS - New York State Office of General Services
Email

Typical Hours: 9 a.m. – 5 p.m.

Days of Operation: M – F

Type of Work to be performed:

 

Creating flyers, documents, and training to help promote and educate BSC Customers (Employees, Agencies, Vendors) about the portal and other self-service resources. Update Help Center, RightNow, and SharePoint.

Helping create internal references for staff to use when working transactions, tickets or forms. 

Update and create PowerPoint presentations and assist with project plans as needed.

 

Internship Skill Categories  

For example, writing, hands-on field work, research, etc.

 

  1. Interpersonal skills – Ability to interact with and work well with others on a team

 

  1. Organization skills – Looking for employee with effective time management, understands how to prioritize assignments, can effectively track and manage workload and report that to supervisor

 

  1. Clear and concise written and verbal communication skills

 

  1. Technology skills – experience with Microsoft Suite of products (Word, Teams, Excel, Outlook) is important

 

  1. Data analysis and entry – ability to effectively review information on a spreadsheet or form, and accurately enter information in the applicable HR system