NEXCOM Hospitality Group (NHG) Hotel General Manager

Job Summary:

Manages one or more NEXCOM Hospitality Group (NHG) lodging facilities to ensure performance is within established NHG guidelines and standards. The incumbent of this position reports directly to a NHG Regional Vice President.

Duties and Responsibilities:

NHG Program Management duties include but are not limited to:

Operate a professional Department of Defense (DoD) lodging operation, consistent with         those services and amenities provided in a commercial, mid-scale hotel for guests in a             Temporary Duty (TDY), Permanent Change of Station (PCS), or Leisure status.

Coordinates the alteration, minor construction, painting and preventive maintenance of           NHG facilities.

Provides oversight for a recurring facility preventive maintenance program and                         maximizes funding and services supporting effective maintenance efforts.

Responsible for the proper maintenance of operating records, files, cash control,                       receipts and the custody and security of supplies and equipment, fixed assets, etc. 

Ensures compliance with all safety, fire and sanitation regulations, and ensures the                   safety/security of NHG guests and associates.

Develops and administers operating and equipment budgets in conjunction with NHG             Headquarters.

Maintains accountability for the safeguarding of all funds.

Provides short and long range financial plans to ensure program goals are met.

Participates in the development and execution of the installation NHG business plan,               annual budget and capital plan(s).

Meets or exceeds budgeted profit margins by accurately forecasting revenues and                   expenses; prepares timely, well-planned annual budgets that accurately reflect the                   property's potential business plan.

Maintains contact with guests to ensure satisfaction and responds to all inquiries and               complaints in a professional and timely manner, in accordance with program standards.

Provides customer-facing integration, execution, and management of services and                   resources at the installation level.

Processes local reservations, reservations through the Central Reservation Center and               maintains the Property Management System.

Maintains liaison with all NHG lodging programs and other activities, vendors, suppliers           and other appropriate authorities within the local area to ensure adequate levels of guest       services and to establish maximum vendor relations.

Develops performance work statements for contract services and measures compliance           through inspections, audits, and customer critiques. 

Maintains accountability for the requisition, receipt, and storage of all inventory,                       consumable, non- consumable, minor property and fixed assets.

Coordinates with fiscal oversight during reviews of minor property and fixed assets. 

Attends lodging training to ensure training efforts result in improving performance in             operational management, service delivery, and proper training of employees to meet               program standards and developmental expectations.     

Supervises associates and provides adequate staffing in accordance with staffing                     standards for areas of responsibility.     

Ensures training of associates through Learning Management System, supervises                     schedules of work, approves vacation and coordinates with the appropriate Human                 Resources office regarding personnel matters.    

May be called upon to maintain operations during inclement weather and/or other                   emergencies.

Performs other related duties as assigned. 

Qualifications:

A total of 5 years of experience, consisting of the following:

GENERAL EXPERIENCE: 3 years of experience in administrative, technical or other responsible work which enabled the applicant to gain a general knowledge of operational practices and procedures; skill in dealing with others in person-to-person work relationships, and the ability to exercise mature judgment.

OR

SUBSTITUTION OF EDUCATION OF EXPERIENCE:  1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4-year bachelor's degree for 3 years of general experience.

AND

SPECIALIZED EXPERIENCE:  2 years of progressively responsible experience that provided an in-depth knowledge of hotel/motel or institutional management or other related service industry management and operations.  Such experience should include background in most of the following:  procurement of supplies and equipment, operational efficiency, sanitation, internal finance controls, budgeting, staffing, room design and decorating; or similar work which demonstrated the knowledge and abilities of the operational area.