Customer Support & Operations Intern

About the Role

We’re looking for a proactive, curious, and people-first Customer Support & Operations Intern to join our fast-paced and mission-driven team. This role is perfect for someone who loves solving problems and wants to gain hands-on experience in education, customer success, and technical support.

You’ll work closely with multiple departments to ensure students, educators, and families get the help they need—whether that’s troubleshooting a tech issue, walking a student through a math problem, or making sure grades and transcripts are delivered on time. Along the way, you’ll build your skills in communication, operations, and customer experience—all while making a real impact.

What You’ll Do

Support Students, Educators, and Families

• Answer questions, solve problems, and guide users through academic or technical challenges
• Collaborate with the Product and IT teams to escalate curriculum issues
• Support re-engagement and progress-tracking efforts
   

Assist with Internal Operations

• Help generate academic reports and collect necessary documentation
• Process grade change and retake requests with an eye on school policies and accuracy
• Collaborate with the Operations team to improve workflows and support systems
   

Troubleshoot Technical Issues

• Guide users through common fixes (cache resets, logins, course access)
• Track and escalate platform bugs, video errors, or system issues
• Learn and support backend processes like reinstating progress or resetting passwords
   

Collaborate on Special Projects

• Work on projects like SOP documentation, internal tooling improvements, or email automation
• Help identify recurring issues and contribute to solutions that scale

Who You Are

• A strong communicator with great writing skills and a friendly, professional tone
• Comfortable juggling tasks and learning new systems quickly
• Curious, empathetic, and not afraid to ask questions or take initiative
• Detail-oriented, reliable, and ready to pitch in wherever needed
• Passionate about making education better and more accessible
   

Bonus Points For

• Experience working in customer service, tutoring, or administrative roles
• Familiarity with tools like Google Workspace, Postman, or Slack
• Interest in education, edtech, or mission-driven startups