Classified Advertising / Customer Service Representative

Classified Advertising / Customer Service Representative

The Paducah Sun part of The West Kentucky Media Group is looking for a classifieds/customer service representative (CSR) for it and its papers. 

They will be the first point of contact for customers of our papers. Their responsibilities include but are not limited to:

• Maintaining a positive, and professional demeanor toward customers.
• Responding promptly to customer inquiries via phone or email
• Providing information: Answering questions about products, services, and advertising options.
• Resolving issues: Handling complaints, returns, and other concerns
• Placing of classified liners, Class display ads and billing customers
• Maintaining records: Recording customer interactions and actions taken
• Escalating issues: Referring customers to supervisors or more experienced employees when needed.
• Newspaper Subscription renewals.

The right candidate should have strong communication skills, empathy, ability to navigate customer service platforms, attention to detail, enthusiasm and a positive attitude, desire to educate and build relationships with clients, and have a team mindset. 

Please submit your resume to jblazina@paducahsun.com

Paxton Media Group LLC is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.