Customer Service Representative

Job description

Description

American Dish Service is a manufacturer and distributor of quality, American made, commercial dishwashers, equipment and related items. We are located conveniently in Edwardsville, Kansas just East of Bonner Springs.
Job Summary:
The Customer Service Representative will interact with the company’s customers taking orders and addressing inquiries via phone and online. Enjoy working with an enthusiastic, cohesive team of coworkers.
Duties/Responsibilities:

• Interact with customers via telephone or email to take orders, provide support and information on products or services.
• Collect and enter orders for new or additional products.
• Field customer questions and concerns; when the issue is beyond the representative’s knowledge, forwards to the Supervisor or other appropriate staff.
• Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintain customer accounts and records of customer interactions with details of inquiries, concerns, or comments.
• Prepare a report listing machine orders weekly and reconciles with machine shipments/Production Reports.
• Track, prepare invoicing, and insure proper documentation for all Leasing and Consignment of machines.
• Key account reporting and tracking of sales.
• Flexibility on cross trained positions with a Team mentality.
• Perform other related duties as assigned.

Required Skills/Abilities: · Excellent communication skills including active listening.· Service-oriented and customer resolution excellence.· Excellent organizational skills and attention to detail.· Proficient Microsoft Office computer skills with the ability to learn new software.
Education and Experience:

· High school diploma or equivalent.

- Associates Degree preferred

· Customer service experience preferred
Physical Requirements:
· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times. JOB DESCRIPTION

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Education:

• Associate (Preferred)

Experience:

• relevant customer service: 2 years (Required)

Ability to Commute:

• Edwardsville, KS (Preferred)

Work Location: In person

EEOC

An Equal Opportunity Employer/Veterans/Disabled

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin , or protected veteran status and will not be discriminated against on the basis of disability