Sales and Catering Intern
POSITION FOCUS
Assist sales coordinator and managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and forwards on all relevant information to the appropriate person. Works on special projects as assigned.
ESSENTIAL RESPONSIBILITIES
§ Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner.
§ Type correspondence, reports and necessary forms as directed.
§ Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
§ Work with sales personnel to understand all roles within the department.
§ Have current knowledge of hotel amenities, offerings and overall culture.
§ Assist with completing any required reports.
§ Develop an effective communication and information system with the hotel team to disseminate information.
§ Promptly, the same day or by 10am the next business day, follows-up on all customers’ or managers needs and inquires in an efficient and expedient manner.
§ Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.
§ Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.
§ Display a neat, clean and business-like appearance at all times.
§ Create gift bags for guest traces, VIP’s, Hug’s, etc. Keep supplies stocked and on hand.
OTHER RESPONSIBILITIES
§ Contributes to the hotel’s overall sales effort by assisting guests as needed.
§ Performs other duties as assigned or deemed necessary by management.
§ Must accommodate fluctuating business demands and may be asked to work shift other than those they prefer to normally work.
§ Associates are required to comply with Sage dress policy and standards. Assist guests with changes and special requests, as needed.