Social Media Intern

Join Achieve as an Social Media Intern and play a key role in shaping the strategy for launching a thriving online customer community. You’ll help build a space that fosters trust, engagement, and brand advocacy, ensuring it aligns with both customer needs and company goals.

In this hands-on role, you'll design and develop a strategic launch plan for an online customer community,including engagement strategies, content guidelines, community policies and growth initiatives. By the end of your internship, you’ll deliver a comprehensive, execution-ready strategy that lays the foundation for a thriving and impactful community.

Ready to make a real impact? Join us and help shape the future of customer engagement!

Responsibilities:

• Research & Strategy Development: Conduct a thorough analysis of best practices, competitor communities, and customer needs to establish clear objectives. Identify effective community growth tactics, content formats, and engagement strategies. Evaluate successful approaches, uncover challenges, and pinpoint key opportunities to inform your strategy.
• Community Platform Setup: Evaluate the best approach for structuring and optimizing a private online customer community to align with company goals and customer needs. Assess group settings, membership criteria, engagement features, and moderation tools to create a thriving and well-managed community.
• Content & Engagement Framework: Develop a scalable strategy to build a thriving, loyal community that fosters continuous growth and deep brand connections. Create a roadmap outlining discussion topics, onboarding experiences, and engagement strategies tailored to community interests. Define content approaches that spark meaningful interactions and sustain long-term engagement.
• Community Guidelines & Management: Evaluate and refine community guidelines and moderation policies to ensure comprehensive coverage and effective management of a private online customer community. Establish a clear process for reviewing and approving join requests and outlining group rules for positive community engagement. Define the moderator’s role and recommend an optimal moderation model, considering employees, customers, or a hybrid approach.
• KPI & Success Metrics: Identify key performance indicators and tracking methods to measure community success, including engagement rates, member growth, retention, and content interaction. Develop a framework for tracking and assessing impact and optimize community strategies. 
• Cross-Functional Collaboration: Work with marketing, brand, customer experience, and compliance teams to align community initiatives.
• Execution Plan: Develop a comprehensive, execution-ready plan with a clear timeline, key milestones, and measurable KPIs; present recommendations to leadership.

Qualifications:

• A junior or senior currently pursuing a degree in Marketing, Communications, Business, or related field.
• Strong research and analytical skills.
• Excellent written and verbal communication skills.
• Familiarity with online community platforms, including moderation tools, privacy settings, and analytics features. Experience managing or optimizing online communities, with familiarity in forums, engagement strategies, and community management tools.
• Basic knowledge of content creation and community moderation is a plus.
• Proficient in Google Workspace or Microsoft Office. Familiarity with data analysis, calculation, and visualization tools such as Excel or Tableau is a plus.
• Self-starter with the ability to work independently and manage time effectively.
• Creative problem-solving ability and attention to detail.