Group Sales and Event Coordinator

Job Title: Group Sales and Event Coordinator

Job Type(s): Full-time

Shift(s) Available: Day shifts, Evening shifts

Location: Indian Head Resort, Lincoln, NH 

The Indian Head Resort is looking to hire an experienced, ambitious and motivated Group Sales and Event Coordinator to join our sales team. We are an inclusive, customer-focused work place that values hard work and perseverance in all departments. If this sounds like a place you would thrive in, make your next career move with us!

Responsibilities:

• Provide exceptional customer service, answering guest inquiries and addressing concerns or complaints professionally and efficiently
• Process check-ins, check-outs, and reservations using the hotel’s property management system
• Answer phone calls to assist guests, create and modify reservations 
• Handle cash, credit, and debit card transactions accurately, following established procedures
• Monitor hotel security, reporting any unusual activity or concerns to management
• Respond to guest calls and requests, coordinating with other departments as needed
• Settle any discrepancies in accounts or folios from the previous day
• Maintain knowledge of hotel services, amenities, and local attractions to provide accurate information to guests
• Communicate effectively with the housekeeping, maintenance, and management teams to ensure smooth operations
• Identifying and developing new business opportunities by selling products or services to groups, understanding client needs, negotiating deals, and managing relationships to drive revenue and growth
• Tracking and reporting on sales performance and progress
• Identifying areas for improvement and implementing strategies to enhance sales results.
• Working closely with internal teams to ensure smooth execution of group events and bookings
• Collaborating with other sales representatives to achieve overall sales goals
• Plans, organizes, and executes events, ensuring they run smoothly and meet client or organizational objectives by managing logistics, budgets, vendors, and event elements like venue, catering, decor, and entertainment

Qualifications:

• Previous experience in sales or customer service preferred
• Excellent communication and interpersonal skills
• Basic accounting and cash-handling skills
• Proficiency in using property management systems (PMS), CRM systems, and office software (e.g., Microsoft Office)
• Strong attention to detail and ability to handle multiple tasks in a fast-paced environment
• Ability to work independently with minimal supervision
• Flexible availability to work day shifts, night shifts, including weekends and holidays

Benefits:

• Competitive hourly wage
• 401k plan
• 50/50 medical insurance
• Opportunity for career growth