National Account Manager

POSITION SUMMARY:

• Phase 1 - Develop account management skills by assisting an Account Manager in managing his/her business.

• Phase 2 – Build a portfolio of clients by actively networking, researching, and prospecting for new business while managing own accounts as they develop.

ESSENTIAL FUNCTIONS:

Phase 1

• Develop account management skills by assisting an Account Manager in servicing his/her business, including but not limited to the development of the following:

▪ Relationships with carriers and skills in evaluating and selecting carriers.

▪ Skills in evaluating profitability and negotiating carrier rates.

▪ Skills in scheduling and servicing loads and handling fiduciary responsibilities.

▪ Skills in the use of the company’s HERO software.

Phase 2

• Build a portfolio of clients by actively networking, researching, and prospecting for new business.

• Partner with clients to understand their business, their products, and their transportation needs.

• Develop and maintain excellent relationships with primary and secondary carriers for contracted freight moves.

• Research the market and evaluate loads for potential profitability; select or reject loads, considering both profitability and the need to maintain ongoing business relationships.

• Analyze past carrier performance, schedules, cost, and availability of appropriate equipment in selecting a carrier for each load.

• Act as a liaison between clients, carriers, shippers, and receivers.

• Evaluate potential clients and authorize agreements with approved clients.

• Negotiate constantly changing carrier rates for the spot market and evaluate potential fixed-rate contracts.

• Evaluate carrier performance, including safety and insurance coverage, and make future carrier selections accordingly.

• Monitor progress of loads; maintain awareness of potential in-transit issues, such as weather problems, and take action in advance where possible to ensure timely delivery while managing costs.

• Analyze and resolve in-transit issues, considering client satisfaction and costs in determining the best solution; consult with clients and recommend solutions as appropriate.

• Ensure all fiduciary responsibilities are met and all fees and costs are documented for each load.

• Resolve client claims and receivables issues.

• Accurately enter and maintain up-to-date information in company software.

• Other duties as required.

EDUCATION AND EXPERIENCE:

• High school diploma or GED required; Bachelor’s degree preferred

• Freight brokerage or logistics experience preferred COMPETENCIES:

• Excellent customer service skills.

• Strong written and verbal communication skills.

• Able to multi-task and enjoys a fast-paced environment.

• Entrepreneurial, self-motivated, self-starter.

• Willing and able to be on call as required.

• Ability to learn quickly, analyze situations, and make decisions that support the ongoing success of MegaCorp.