Technical Writer
Roles & Responsibilities
- Responsible for ensuring the accuracy, completeness, and relevance of product documentation with guidance from Subject Matter Experts:
- Collaborate with SMEs to develop documentation for product features, fixes, and changes.
- Respond to internal and external requests for new or improved documentation.
- Review existing documentation for accuracy, completeness, and relevance, and identify areas for improvement.
- Responsible for maintaining the functionality and presentation of Systemware’s product documentation resources:
- Collaborate with other members of the Documentation team to develop and maintain appropriate and consistent style and messaging standards across all documentation resources.
- Optimize search, navigation, and logical organization of documentation resources to maximize usability for both expert and non-expert users.
- Collaborate with DevOps when necessary to ensure that product documentation is available and accessible to customers and Systemware employees.
Requirements
- Bachelor’s degree in Technical Communication or a related field
- 5+ years of professional experience in technical writing or a related field
- Experience collaborating with subject matter experts to produce instructional or educational material
- Strong proficiency with HTML, XML, and CSS
- Strong team orientation, with excellent written and verbal communication skills
- Strong technical and computer skills, with ability to learn new and complex software
- + Experience writing about/working with Enterprise Content Management Software is a plus
- + Experience with MadCap Flare is a plus
- + Experience with JavaScript is a plus