Client Service Specialist

Job Description: We are seeking a proactive and dynamic Client Service Specialist to support our Intake Coordinator in providing exceptional service to potential clients. This role is vital in ensuring smooth and efficient intake processes while also helping to enhance the firm's brand presence through engagement efforts.

Additionally, this person will serve as a backup for our Executive Assistant, assisting with administrative tasks when needed.

Key Responsibilities:

• Assist the Intake Coordinator with client inquiries, ensuring prompt and professional responses.
• Guide potential clients through the intake process, gathering necessary information and assessing their needs.
• Maintain and update client records to ensure accuracy and efficiency.
• Schedule consultations and follow up with prospective clients to enhance engagement and conversion.
• Track and analyze intake data to improve processes and enhance client experience.
• Collaborate with the marketing team to reinforce the firm’s brand by supporting outreach initiatives.
• Represent the firm at events and networking opportunities to build brand awareness and generate referrals.
• Provide backup administrative support to the Executive Assistant, assisting with scheduling, correspondence, and other office tasks when needed.

What You Bring:

• Strong communication and interpersonal skills to engage with potential clients effectively.
• A client-first approach with a passion for helping individuals navigate legal services.
• Exceptional organizational skills and attention to detail.
• Ability to work collaboratively with the Intake Coordinator and other team members.
• Prior experience in customer service, intake, or administrative roles.
• A genuine interest in the legal field and professional development.

Why Join The Glennon Law Firm?

• Gain invaluable experience: Launch your career in a supportive and collaborative environment with lots of room for growth.
• Make a real impact: Play a key role in the growth and success of a respected law firm.
• Professional development: Opportunities to learn and grow your marketing skills.
• Competitive compensation: $40,000 - $55,000 per year plus benefits.

The Glennon Law Firm’s Six Core Values: 

Integrity First – We can be trusted. We are principled, professional, and discreet. We know that our clients have worked hard to get where they are, and we use integrity in and out of the office to resolve your legal disputes in a timely manner and with ethics and honor. This also means accountability. All team members are accountable to each other, the firm, and the clients.

Always Ready – We are always prepared. Many legal problems occur or come to light quickly and we are always prepared to know what to advise our clients in various situations so that we may act fast. This also means growth, both personally and professionally. All of our team members constantly seek to grow and evolve and learn new skills.

Take Action – We are prepared to take action on advice given to clients and plans created in order to efficiently resolve their problems as soon as possible. That is why being prepared by continuously learning and training is so important.

Service, Service, Service - Always thinking of the Clients. We update our clients more than they would ever request (at least weekly) and provide “white glove” treatment with everything so they know that we care more about their problems than any other professional service provider would. We respond to client communications on the same day.

Care – We care about the clients, team members, the community, and more. We look out for our teammates and support them, whether it is with their workload, understanding an issue, or cheering on their personal or family wins. We volunteer, donate and otherwise contribute to our communities. We know that we are here, doing what we do, for more reasons than just earning a living.

Communicate – We communicate with clients, all involved, and each other. Communication is key. We know that communication is not about what is said, but what is heard and understood. This is important with our clients, first and foremost; and with each other, as we work together

To Apply: Please submit your resume, cover letter highlighting your relevant skills and experience, along with your transcript and references, to rpatti@glennonlawfirm.com. Write “Hire Me” in the email subject line.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.