Marketing Assistant

Creating A Healthier Way of Living

Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities.

Rinnai America Corporation (RAC) is looking for RAC-STARS! Check out why Rinnai is the hottest place to work https://www.rinnai.us/about/why-rinnai.

What does a Marketing Assistant do at Rinnai?

Provides daily support for PROs, in Network, and new applicants, within the enrollment funnel.   Supports, trains/educates, and builds rapport with PROs, sales, and other internal stakeholders, while increasing PRO engagement and customer satisfaction.

• This position is located at 103 International Drive Peachtree City, GA with a hybrid schedule.
• The pay rate is $21.00/hr. plus 5% AIP bonus. 
• Other Perks/Benefits: Best-in-class health benefit programs that provide eligibility on 1st day of employment, 401k match, Paid Volunteer Community Service Day, and so much more.

RESPONSIBILITIES

• Oversee and foster PROs, within a defined territory, within the PRO Network and Enrollment Funnel.
• Accurately and efficiently interact with PROs within the Rinnai PRO Network by internet, email, telephone, and/or Voicemail.
• Coordinate and facilitate Enrollment Process for new PROs wanting to enter the program as it pertains to product training and required documents.
• Educate PROs within the Rinnai PRO Network on the PRO Portal and overall benefits and features.
• Work synergistically with sales, rep agencies, consumers, new customers, PROs, marketing personnel, and cross-functionally with internal staff.
• Demonstrates accuracy, thoroughness, and attention to detail.
• Respond promptly to customer’s (internal and external) needs, requests, and concerns.
• Provide training and support to Rinnai sales, rep agencies, and PROs (and their staff) on the PRO Network.
• Provide monthly reports on territory to track efforts, engagement, challenges, and recommendations for process improvement.
• Assist with Marketing activities and tasks as needed.

REQUIREMENTS:

KNOWLEDGE

• High School diploma or equivalent required.
• Proven experience and knowledge effectively servicing customer base in the multi-channeled working environment

SKILLS

• Intermediate computer skills with MS Office experience to be proficient.
• Confident, professional, courteous telephone techniques
• Excellent verbal and written communication skills to deliver and interpret information exchange most concisely.
• Efficient time management skills, with the ability to listen and follow through with appropriate action.

ABILITIES

• Ability to work cooperatively and effectively in a team
• Build and maintain effective relationships with all levels of staff and customers.
• Strong customer service orientation
• Adaptability and flexibility
• Ability to plan and operate with a minimum of supervision.
• Approachable, able to establish rapport.
• Ability to multi-task with attention to detail.
• Ability to take direction as well as be able to make sound decisions.

Physical Activities

• Constant communication with others to exchange information.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Occasional ascending or descending ladders, stairs, and ramps.

Physical Demands

• Sedentary work that primarily involves sitting/standing.
• Light work involves lifting up to 20 pounds.

Environmental Conditions

• No adverse environmental conditions expected.

Benefits

Medical, Dental, Vision, and Prescription 

Flexible Spending Account (FSA) options for Medical and Dependent Care

Paid Time Off (PTO), Floating Holidays (FH)

Paid Holidays 

401(k) Plan with Company Match 

Company Paid Life Insurance

Voluntary Life Insurance

Short- and Long-Term Disability

Professional Development

Tuition Reimbursement

Annual Incentive Plan (AIP)

Referral Bonuses

Paid Volunteer Community Service Day

Tobacco and Drug-Free Campuses

Employee, family, and friend’s discount

Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.