Records Manager
Pay Grade: M
PLEASE DO NOT APPLY ON THIS SITE. YOU MUST APPLY AT
https://www.governmentjobs.com/careers/georgiadph
Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:
- Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
- Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
- Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
- Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
- Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
- Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you
The Georgia Department of Public Health, State Office of Vital Records (SOVR) is seeking a highly qualified candidate for the position of Records Manager. This crucial role, in collaboration with SOVR leadership, will be responsible for providing both operational and managerial oversight, direction, and support to SOVR-Records Management and Support units & personnel responsible for processing, producing, and amending Georgia vital records & statistics.
Job Responsibilities:
- Advises State Office of Vital Records (SOVR) leadership on records establishments, request issues, trends, and recommendations to improve the quality and timeliness of service delivery.
- Provides SOVR Special Services Unit, Records Retention Unit, and Search Unit teams with the direction, management, & professional development necessary to facilitate overall team success.
- Responsible for all supervisory activity of team (e.g., hiring, on-boarding, performance and development objectives, corrective action planning, & review of leave requests, etc.).
- Participates in efforts to share best practices to enhance statewide vital records administration.
- Oversees and monitors Special Services, Records Retention, & Search team’s policies and procedures regarding establishment of new records and amendment of existing records to ensure consistent practices which optimize automation, prevents fraud and are in regulatory compliance.
- Works with SOVR leadership team to streamline processes for tracking and effectively fulfilling Records Management and Support service requests.
- Oversees the monitoring and adherence to policies impacting Records Management and Support.
- Supports the development and implementation of standard operating procedures (SOPs) related to Records Management and Support business units and workstreams.
- Establish, gather and reviews key metrics for measuring the quality and timeliness of Records Management and Support deliverables to identify both opportunities and areas for improvement.
- In coordination & consultation with the DPH Agency Records Management Officer, develops a records strategy for the SOVR which oversees implementation plans to address past and current records management issues & that supports automation and an electronic records management approach that minimizes paper, maximizes search capability, and ensures document security.
- Oversees complex paper record search processes, the fulfilment of time-sensitive legislative and constituent requests, & the monitoring of business unit process improvements and automation
Minimum Qualifications:
Bachelor's degree in operations management, business administration, or a related field which includes three (3) years in a managerial or supervisory role;
or
Seven (7) years of related professional experience which includes three (3) years in a managerial or supervisory role;
or
Three (3) years of experience required at the lower level Mgr, Business Ops (GSM010) or position equivalent.
Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.
Additional Information:
Preferred Qualifications:
Preference will be given to applicants who in addition to meeting the minimum qualification possess:
- Master’s degree in public administration, government, operations management, records administration, or related field.
- Demonstrated experience leading process improvements, particularly related to the streamlining of internal processes & the modernization of paper-based work methods.
- Experience developing, documenting, & implementing standard operating procedures (SOPs).
- Familiarity with establishing metrics, key performance indicators (KPIs), & similar methods for measuring & tracking productivity in relation to product quality & service delivery time.
- Experience overseeing the compliance & processes of multiple business units.
- Strong record of personnel & performance administration, supervision, & management.
PLEASE DO NOT APPLY ON THIS SITE. YOU MUST APPLY AT