Room Attendant/Houseperson

The Room Attendant/Houseperson performs duties as assigned in the guest rooms, public spaces, and/or meeting rooms following the 4 diamond guidelines and standards of The Inn at Villanova University. The Room Attendant/Houseperson is expected to have public spaces and meeting rooms cleaned and ready to use at all times. The Room Attendant/Houseperson must be willing to work when business dictates, this may include nights and weekends. This position performs duties and interacts with guests in a courteous and professional manner.

Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University’s mission and values.

Duties and Responsibilities:

• Cleaning Guest Rooms – clean guest rooms with consistency, according to the Inn and AAA 4 diamond Public Spaces/Meeting Rooms – Clean, refresh and maintain all public spaces, rest rooms and meeting rooms.
• Ensure cleanliness and organization of all meeting rooms, rest rooms and public spaces. Immediately report any issues to Management.
• Breakdown room arrangements, including tables, chairs, audio visual equipment, office supplies and dance floor in accordance with the schedule of events for the Inn at Villanova University.
• Display a courteous, helpful, and professional manner when greeting and providing assistance to guests of the hotel.
• Enforce and ensure that University and the Inn’s policies and procedures are properly understood and followed.
• Follow all established Quality Standards, Quality Service Outcomes, and the Quality Assurance Program.
• Ensure that emergency procedures are understood so that in the event of an emergency the procedures are executed with accuracy and in a timely fashion.
• Receives moderate to limited supervision working from objectives set by supervisor. Employee organizes and carries out most assignments in accordance with standard practices, instructions or previous training. Employee handles some unusual situations independently.
• Maintain a high level of morale and cooperation.
• Perform other duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent required.
• Ability to follow very strict set expectations on room cleaning public area cleaning, meeting room cleaning and staging. Understanding of recycling, laundry, chemical use.
• 2-3 years in the hospitality/custodial industry.
• Ability to communicate effectively with clients, senior management, and support staff. Ability to work in a team environment and respond effectively to changing demands. They must demonstrate excellent interpersonal skills and a positive customer-oriented attitude and professional image.

Physical Requirements:

• Approved cleaning chemicals. Work is performed in a normal hotel/conference center environment with occasional stressful periods, and includes evenings, weekends, holidays, and special event periods. Little or no dangers or hazards are involved when correct procedures are followed.
• Making beds, lifting linen.
• Use vacuum and other custodial related equipment.
• Bending and long periods of standing.

Special Message to applicants:

Requires a flexible schedule to include weekends and holidays.

Hourly Rate:

$18.11/hr Union Shift differential will be paid for qualifying hours.