Customer Service Representative

Talk to friendly people across the country and get paid for it! There is plenty of room for growth in this small company. We’re looking for an upbeat, energetic individual to handle in-bound and out-bound customer service communication including phone calls, chats, and emails. This person must be detail-oriented and have exceptional organizational and communication (written + verbal) skills.

Established over seven years ago, Abreeze Technology develops, owns, and manages applications that are used by tens of thousands of businesses around the world. As a company, we pride ourselves on attention to detail, industry expertise, and clear communication, which we leverage to deliver quality products to our clients.

ESSENTIAL FUNCTIONS:

· Effectively communicate with customers over the phone, email, and via chat

· Respond timely and effectively to customer inquiries, with clear and concise responses

· Handle and resolve general inquiries

· Maintain harmonious relationships with our valued customers to enhance goodwill and promote

the service values of the company

· Assist with the general information about products, sales, promotions, and other materials

· Prepare clear and concise responses for customers

· Communicate and coordinate with other departments to resolve product or service challenges

and varied customer inquiries

· Work with customers to achieve customer satisfaction by meeting their needs with products

and services

· Perform Quality Assurance of new product releases

· Improve existing product documentation

· Assist in the identification and implementation of new features and functionality

· Additional duties as assigned

QUALIFICATIONS:

· Excellent customer service skills

· Exceptional verbal and written communication skills

· Ability to thrive in high-pressure situations

· Detail-oriented

· Ability to navigate multiple computer systems and applications, and utilize search tools

· Excellent time management skills and dependability

· Strong listening skills

· Ability to work with a wide range of personalities in a professional manner

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

· Position requires an individual with the ability to navigate a computer while on the phone.

· Frequent speaking, listening, sitting, use of hands/fingers across keyboard or mouse, handling

other objects

· Long periods working at a computer with adequate breaks

BENEFITS:

· Monday through Friday shift

· Flexible working schedule

· Casual dress