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Family Development Specialist

Brightpoint
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JOB SUMMARY

Responsible for assisting families in achieving self-sufficiency goals through our Family Development program. Assess families, develop work plans using goals and objectives, and monitor family progress with strong commitment to follow-up. Provide Brightpoint services as warranted. Provide information and referral to other providers as necessary.

 

ESSENTIAL FUNCTIONS

  • Provide one-on-one case management. Perform initial client assessment with emphasis on family self-sufficiency and independence.
  • With client participation, devise and develop individual work plans designed to move the family to self-sufficiency and independence. 
  • Provide detailed, thorough monitoring of client adherence to work plans by persistent and consistent follow-up through home visits, office visits, and off-site visits. 
  • Maintain client files and data entry based upon program requirements and with regular notation of client activity and progress.
  • Maintain communication with human services providers and low-income community organizations to assist in meeting the needs of the families. 
  • Provide excellent customer service to the families served, with a strong emphasis on motivational interviewing, trauma informed care, and solution-focused resolution. 
  • Communicate accurate and timely information to the Family Development Assistant Manager concerning progress related to assigned projects/activities and client work plans. Express any needs, concerns, and/or problems in completing projects. 
  • Ability to work with minimal supervision; must be self-motivated, dependable, reliable, extremely attentive to detail, well organized, and work well under stress.  Able to meet deadlines and prioritize work.
  • Awareness of all programs, projects, and activities provided by various departments of the agency. 
  • Participate in supervision and group meetings with Family Development Assistant Managers.
  • Implement Brightpoint values at all times. 

ADDITIONAL RESPONSIBILITIES

  • Attend and positively participate at all staff meetings, in Brightpoint improvement processes, and professional development trainings. 
  • Adhere to Brightpoint personnel policies, EEO/AA requirements, fiscal procedures, and all other workplace rules.
  • Perform other duties as assigned by the Family Development Assistant Manager, Family Development Manager, Vice President(s) or CEO.

ACCOUNTABILITIES

  • Maintain caseloads of 20-25 families per month.
  • Accurate and timely data entry and case notes.
  • Accurate and timely monthly reports.
  • Minimum at least monthly regular contact with clients including home visits.

PHYSICAL REQUIREMENTS

  • Manual dexterity and visual skills required. 
  • Auditory and verbal skills required for communication with clients, staff, and the public.
  • Work involving standing, sitting, bending.
  • Must be able to stand and sit for 45 minute-intervals.
  • Must be able to move 40 pounds in all directions.
  • Ability to travel to counties within our service area and conduct multiple home visits per day. 

ELIGIBILITY REQUIREMENTS

  • Bachelor's degree or minimum of 3 years social service case management experience required Public Affairs, Social Work, Human Services, or Psychology preferred. Emphasis on case management techniques, counseling skills, and networking skills.
  • Must successfully complete Family Development Specialist Training if available. This includes maintaining these certifications while employed in the Family Development Department.