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Community Loan Center Specialist

Brightpoint
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JOB SUMMARY

Brightpoint Development Fund empowers working families and entrepreneurs through access to affordable capital and financial tools. The Community Loan Center (CLC) program is a critical part of this mission, offering employer-based small-dollar loans and financial education. The CLC Specialist handles the daily functions of the Community Loan Center, such as supporting employer partners and employees, overseeing outreach efforts, and promoting Brightpoint’s financial foundations offerings. This includes direct support and troubleshooting, onboarding new employers, and promotion of the program.

ESSENTIAL FUNCTIONS

  • Provide customer service to CLC member employers and their employees. Respond to both routine and unique challenges users encounter with the program or KENN system. Elevate issues, when appropriate to CLC of America.  
  • Act as the point of contact for member employers. Plan and enact employee outreach and communications efforts. Execute the payroll deduction process weekly with Brightpoint's Fiscal Department. Coordinate with the Training Development Specialist to schedule employer-requested Personal Financial Foundations training.   
  • Represent Brightpoint Development Fund and the Community Loan Center at community events, information sessions, and outreach activities, including those scheduled on evenings and weekends. Participation in these events may include setting up a table, speaking, or delivering brief presentations to promote CLC services and other Brightpoint Development Fund programs. 
  • Proactively identify and engage potential member employers, collaborating with senior staff to establish connections and ensure timely follow-up actions.  
  • Facilitate the on-boarding process and employee roll-out following employer enrollment .  
  • Identify program and process improvements for consideration by senior staff and/or the CLC of American network. Develop solutions to recurring problems.   
  • Support organizational and divisional programs and meetings by contributing content, preparing materials, and assisting in the execution of the programming, as assigned.    
  • Actively promote CLC and its initiatives, cultivating relationships with member employers, local organizations, community groups, volunteers, and individuals to enhance program visibility and impact.  
  • Collaborate with marketing and outreach teams to develop promotional materials and participate in community events. 
  • Flexibility to contribute to new or evolving initiatives that align with the goals of Brightpoint Development Fund and the Community Economic Development team.  
  • Perform other duties as assigned

 

ELIGIBILITY REQUIREMENTS

  • Bachelor’s degree in a relevant field (e.g., business administration, finance, social work) preferred. Education requirement can be substituted by five (5) years of relevant work experience. 
  • Strong interpersonal and communication skills.  
  • Proven ability to solve problems and handle customer service situations.   
  • Experience with program management and implementation.   
  • Ability to work collaboratively with a diverse range of stakeholders.  
  • Comfortable with digital tools and platforms, including customer relationship management (CRM) systems, cloud-based file sharing, virtual meeting tools (e.g., Zoom or Teams), and data entry/reporting platforms. Ability to quickly learn and adapt to new software and programs, maintaining a commitment to continuous personal and professional development.  
  • When driving for Brightpoint, the employee must have a valid Indiana driver's license and must maintain minimum liability limits of $100,000/$300,000 on auto insurance.