Lifecycle Management – Business Analyst Internship

Lifecycle Management – Business Analyst Internship

The Cinch Home Services Customer Lifecycle Management team is looking for a detailed oriented Business Analyst Intern to help identify, assess, and present insights which will drive improvements in customer engagement and retention. 

This high-visibility role will provide the candidate with an opportunity to work alongside our Operations and Retention teams to deliver thoughtful and actionable customer-focused trends and behaviors to increase customer value.

This role requires you to analyze and evaluate large quantities of AI generated customer cancel information to develop insights which are relevant to reducing customer loss, improving our business performance, and assisting in data-driven improvements to how agents handle customer cancel calls.

You are a self-starter and will bring your analytical expertise, along with a curious mindset to help the Lifecycle Management team unlock effective means to drive customer-centric strategies. 

You will have the opportunity to work cross-functionally to ensure alignment and buy-in from stakeholders.

You may be asked to perform other Lifecycle Management duties as assigned. 

Preferred Skills

• Undergraduate (Junior / Senior) or Graduate: pursuing a BA or BS; or MA / PhD
• Relevant studies include Business & Management, Marketing & Communications, Analytics & Data Science, or other related coursework or experience.
• Excellent written, verbal, and communication skills 
• Energy and enthusiasm for playing a key role in an entrepreneurial environment.
• Familiarity using MS Office suite (especially Excel); highly valued, but not required, experience using analysis tools such as SQL, SPSS, Microstrategy or Tableau; and understanding of AI platforms.