Shipment Management Associate

Summary
As part of the Ryder team, the Shipment Management Associate II will handle a variety of tasks.

Essential Functions

• Technical Support of SMC Operations:
  Provide tactical front line support for all command center activities at the account level and after hours support via pager and remote access as required
• Customer Interfacing:
  Active communications (electronic/personal) with internal and external customers on operational issues to insure all items are addressed in a timely manner
• Continuous Improvement & ISO 9001 Quality Program:
  Responsible for development and documenting operational processes and procedures at the account level to support site wide ISO 9001 quality system
• Customer Solution Development and Support:
  Proved support for peers and subordinates key operational decisions and non-typical requests to support customers business needs
• Operational Training:
  Participate in the development, deployment and maintenance of both client specific and operations generic training materials and delivery methods
• Project Management:
  Manage a variety of account specific and site wide tactical and strategic projects

Additional Responsibilities

• The SMC may be required to support the client after hours, such as nights, weekends and/or holidays via cell phone rotation and remote equipment
• Performs other duties as assigned.

Skills and Abilities

• Ability to represent the company with external constituents
• Represent Ryder Shipment Management Services in a professional manner to internal and external parties
• Ability to build strong customer relationships
• Demonstrated customer service capabilities
• Direct customer interface (internal/external) on all customer related issues
• Effective leadership skills
• Strong verbal and written communication skills
• Ability to work independently and as a member of a team
• Demonstrates problem solving skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices

Qualifications

• H.S. diploma/GED required
• Bachelor's degree preferred in Transportation Management, Logistics, Business Administration or related field
• Two (2) years or more direct Transportation or Logistics work experience required

Travel
None

DOT Regulated
No