Account Coordinator

Who We Are:
Mixon Digital is an innovative digital media design and consulting company specializing in the creation and integration of engaging content across social, mobile, and digital platforms. We provide compelling visual experiences that focus on fan engagement, digital media design, data integration, and content creation, executed with professionalism to leave a lasting impact. Our services include cutting-edge interactive signage, digital apps, and internal systems that help our clients' production teams communicate seamlessly, ensuring the successful and efficient delivery of projects. We partner with clients to create new channels of revenue while forging memorable connections with their audiences.

 

Position Overview

As an Account Coordinator, you will manage the day-to-day activities related to client and event management. In this role, you'll collaborate closely with our Account Manager to oversee the creative project lifecycle, leveraging your organizational, communication, and problem-solving skills to ensure project success.

 

As part of our hybrid work model, you will work from our Atlanta office 1-2 days per week, with additional in-office presence when necessary for event preparation. The remaining days can be worked remotely.

 

Key Responsibilities 

Client Relationship Management

• Establish and maintain strong, long-term relationships with assigned clients.
• Respond promptly to client inquiries and resolve concerns effectively.
  Regularly communicate with clients to ensure satisfaction and identify potential issues before they arise.
• Conduct client onboarding, training sessions, and provide ongoing client support.

Account Management Support

• Keep CRM systems up-to-date with accurate client information, project details, and communications.
• Prepare and manage sales contracts, proposals, and project timelines.
• Monitor project milestones, ensuring deadlines are met and clients' expectations are exceeded.
• Facilitate smooth communication and collaboration within teams using our project management platforms.
• Coordinate with internal teams to ensure project delivery meets client needs.
  
   

Administrative Support

• Analyze campaign data and create detailed reports on performance, providing actionable insights for optimization and improvement.
• Collaborate with internal teams to develop media strategies that align with client goals.
• Prepare presentations for client meetings, ensuring clear and impactful communication of key information.
• Manage account documentation, files, and meeting schedules.
• Schedule and organize client calls and meetings to maintain effective communication.
  
   

Requirements

• Excellent communication and interpersonal skills with a focus on client satisfaction.
• Strong organizational and time management abilities to handle multiple projects simultaneously.
• Proficiency in CRM systems and Microsoft Office Suite (Excel, Word, PowerPoint).
• Basic understanding of software functionalities and how they integrate into client projects.
• Ability to work independently and collaboratively within a team environment.
  Working knowledge of Adobe Creative Suite (Photoshop, After Effects, Illustrator) is a plus.
  
   

Qualifications

• Must be based in the Greater Atlanta area.
   

Education

• Bachelor's degree in Business, Marketing, or related field (preferred).
   

Experience

• 1-2 years of experience in customer service, account management, or a related role (preferably in media, marketing, or software industries).
  
   

What We Offer
Competitive Salary & Benefits: A comprehensive benefits package including health, dental, and vision insurance, along with paid time off and holidays.
Employee Assistance Program (EAP): Access to confidential counseling, legal consultations, wellness resources, and more to support your personal and professional well-being.
Career Growth: Opportunities for professional development and advancement within a dynamic and growing company.

 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.