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Training and Workflow Specialist

Franklin County Prosecutor's Office (Columbus, OH)
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Organization Summary: The Franklin County Prosecutor’s Office (FCPO) mission is to prosecute criminal offenders in order to protect the citizens of Franklin County and obtain justice for victims of crime. This office operates in Juvenile and Domestic Court/Criminal Common Pleas/10th District Court of Appeals and the Ohio Supreme Court as well as providing various governmental clients with civil legal representation and counseling.  

POSITION SUMMARY: As a member of the IT staff supporting the FCPO mission, the Training and Workflow Specialist will report to the IT Director and should be prepared to analyze workflow, support and train the FCPO staff. Thinking on your feet, learning new skills as needed and having a can-do attitude are essential. This position requires confidentiality and access to sensitive and graphic content. Additionally, the Specialist will streamline and optimize workflows, ensuring that the office’s IT systems enhance productivity and compliance with legal standards. 
ESSENTIAL FUNCTION AND RESPONSIBILITIES:

  • Analyze and develop workflows in Criminal Justice/IT systems
  •  Create reports using ad-hoc reporting tools and MS Excel as requested
  • Create and maintain training documentation utilized by Attorneys and other office staff
  •  Meet in person or virtually to train and onboard new staff, 1 on 1 or in groups 
  •  Assist IT Director with configuration and maintenance of Criminal Justice/IT systems (Matrix CMS, Evidence.com, Confluence) 
  • Provide direct and indirect user support, including end-user documentation and/or training. This may involve support in person, telephone, remote control, in court or other time sensitive, high pressure situations 
  • This job requires standing, sitting and using a computer for 8 hours a day

QUALIFICATIONS 

  • Associate’s Degree in information Technology, Business Administration, or a related field. or equivalent; relevant work experience may be converted to formal education.
  • Experience work in the criminal justice/court related field 
  •  Experience work with application support or business analysis work
  •  Experience in training or presentation related field
  •  Knowledge of IT security best practices, particularly in a legal and government context
  •  In-depth knowledge of Microsoft 360, with expert knowledge of Microsoft Excel
  •  Excellent presentation, communication, and interpersonal skills, with the ability to explain technical concepts to non-technical users 
  • Strong written and oral communication skills 
  • Ability to assess training needs, create effective training materials, and deliver engaging training sessions

Preferred Qualifications 

  • Bachelor's degree in Information Technology, Business Administration, or a related field 
  • 4+ years of work in criminal justice/court related business analysis work 
  • At least 1 year Matrix software experience 
  • Experience creating end user documentation


CORE COMPETENCIES:

  • Collaborative and communicative
  • Flexible and quick-thinking 
  • Diagnostic skills and learning on the job 
  • Prioritize all job duties to ensure accurate and timely completion of responsibilities 
  • Good time management 
  • Ability to evaluate, report and optimize operations
  • Critical thinking and decision making skills
  • Detail oriented
  • Creation and successful delivery of work product 


PHYSICAL REQUIREMENTS
The role frequently types, handles materials, manipulates office equipment, The role generally works in an office and where the noise level in the work environment is usually moderate. The ability to use a computer for extended periods, conduct training sessions, and manage documentation. This role must be able to be present in the office during normal work hours and routinely travel throughout the Franklin County Complex. 


This offer is contingent upon a successful background check. This office observes COVID-19 protocols and may require employees to be either vaccinated or test frequently.

BENEFITS SUMMARY

• Medical, Dental, Vision and Behavioral Health, and Prescription Drug Coverage
• Employee Assistance Program
• Disability and Life Insurance
• Ohio Public Employees Retirement System (OPERS)
• Deferred Compensation
• Generous Paid Time Off Accrual
• Ten Paid Holidays
• Tuition Reimbursement
• Company-Paid Training and Development
• Commuter Program


Please submit resume and cover letter to:
Franklin County Prosecutor’s Office - 
Human Resources – prat-hr@franklincountyohio.gov