Access to Justice Administrator

Definition:

The Access to Justice Administrator assists with the day-to-day operations of the Access to Justice Resource Center and is primarily responsible for community outreach and creating materials for self-represented litigants to help move the cases forward within the Court system. The position works in coordination with the Access to Justice staff to provide services to the public in person, virtually and by telephone. The position is a full-time position in the Court’s Access to Justice Resource Center and reports to the Director of the Center.

Examples of Duties:

Assists self-represented litigants and attorneys in person, via phone, e-mail and remote conferencing technology; assists clients with Maryland Judiciary forms; produces newsletter and other informational publications; supports legal technicians in providing information on how cases proceed through the court via the DCM plans; explains technology standards to clients; orders supplies; instructs clients on the use of MDEC case management system; updates web pages; sorts, checks-in and processes mail; orients clients to services and facilities; refers clients to other legal assistance resources; learns new systems, policies, and laws as needed.

Meets with internal and external stakeholders to identify unmet needs for self-represented litigants and create material and/or implement programming to meet those needs. Cultivate relationships with community stakeholders to improve service delivery in the Center and in the greater Baltimore County community; assists the Director with developing and delivering training to court staff, Bench, Bar, and the public. Partner with existing community organizations to broaden outreach. Maintain referral network to civil legal aid, private bar, human services, and community organizations. Work with Director to design and implement toolkits, information sheets, roadmaps, etc. to aid self-represented litigants with navigating Court processes. Performs any other duties as assigned.

Minimum Qualifications:

Bachelor’s Degree and at least one (1) year of experience in a legal setting

Or 

Associates degree, and at least two (2) years of experience in a legal setting

Or 

A combination of four (4) years of relevant education and experience in a legal setting.

Preferred Qualifications:

Spanish-speaking individuals

At least two years of experience working in a non-profit, government, or community-based organization; One year of experience working in domestic and family law

Knowledge, Skills and Abilities:

Individuals to be considered for this position must be public service-oriented as well as an excellent listener and problem solver; must have the ability to plan effectively and communicate well with attorneys, judges, the public, and staff; and must be competent with computer and audio/visual technologies.

Strong problem solving and organizational skills.

Able to use independent good judgment within established practice and procedural guidelines.

Able to effectively work on and contribute to a team.

Understands the barriers facing, and has empathy for, self-represented and limited English

proficient people and their ability to participate in court processes. Is familiar with Access

to Justice policy issues.

Knowledge of Microsoft Office products including Microsoft Word, Outlook, and Excel is a must.

Conditions of Employment:

This position is a non-merit unclassified position with the Circuit Court for Baltimore County and is subject to the personnel policies and procedures adopted by the Court and Baltimore County.