Regional Training Consultant

This recruitment will remain open until April 12, 2025. The agency reserves the right to make a hiring decision at any time after the initial screening date on March 26, 2025. It is in the applicant’s best interest to submit materials as soon as possible.

Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks a motivated and qualified individual for the Regional Training Consultant (Health Insurance Advisor 1) position. This role is within the Consumer Protection Division and is based out of our Seattle Downtown Office.

WHY OIC?

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
• Impactful career: Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Flexible work options: Hybrid work opportunities.

About the Position 

As a Regional Training Consultant - Health Insurance Advisor 1 (HIA-1) with the Statewide Health Insurance Benefits Advisors (SHIBA) program, you will have the opportunity to make a real difference in the lives of Washington residents by providing expert guidance on healthcare coverage options, including Medicare. You’ll work closely with a team of passionate professionals to train, mentor, and support SHIBA volunteers and Volunteer Coordinators across the state. Your role will involve conducting essential training sessions, offering technical assistance on complex cases, and delivering engaging public education initiatives to help individuals and families make informed healthcare decisions.

This is a dynamic and rewarding role that offers the chance to influence and improve the way healthcare coverage is delivered throughout Washington. By fostering partnerships with both public and private entities, you will play a key role in expanding SHIBA’s reach and impact. Additionally, you will have the autonomy to utilize your expertise in Medicare and healthcare systems to guide volunteers, monitor program performance, and contribute to innovative solutions. This position provides the opportunity to serve your community, contribute to a mission-driven agency, and advance your career in public service within a collaborative and supportive environment.

This recruitment may be used to establish a qualified pool of candidates for Health Insurance Advisor 1 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $4,987 - $6,705.

Benefits & Perks

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement. Public Service Loan Forgiveness, and other programs.
• Public transportation pass (Free Puget Sound ORCA card): Save on commuting costs.
• And more! Explore our website for additional benefits: https://www.insurance.wa.gov 

Duties:

As a Regional Training Consultant (HIA-1) with the SHIBA program, you will play a crucial role in training, mentoring, and supporting volunteers, while also serving as a subject matter expert in healthcare coverage. Your main duties will include but are not limited to:

1. Training and Educating Volunteers
   • Deliver Basic and Continuing Education training to SHIBA volunteers and other counselors, both in-person and virtually.
   • Assess volunteer readiness and provide technical assistance, especially for complex cases.

1. Supporting Volunteer Coordinators
   • Assist Volunteer Coordinators with strategies for recruitment, retention, and performance management.
   • Monitor compliance with contracts and review Sponsor performance to share best practices and drive improvements.

1. Building Partnerships and Outreach
   • Collaborate with community partners to expand SHIBA's reach, including delivering public presentations and seminars on healthcare options.
   • Coordinate outreach programs like “Welcome to Medicare” and maintain accurate records in the STARS database.

1. Consulting and Serving as a Subject Matter Expert (SME)
   • Provide consultations to consumers on healthcare coverage and assist volunteers with complex cases.
   • Serve as a SME, reviewing training materials and supporting the team in delivering high-quality education.

To read more about this position and view all duties, click here to request a position description.

Required Qualifications:

• Six years of professional experience in community development, adult training, or volunteer management.
• Demonstrated competence in building collaborative relationships with professional colleagues.
• Working knowledge of project management, contract management and/or instructional design.
• Intermediate competency level using Microsoft Outlook, Word, PowerPoint and Excel
• Intermediate technical competency level using at least one virtual platform (ideally Teams and Zoom).
• Demonstrated skill in creating, hosting, and troubleshooting technical challenges.  Ability to use various tools and resources within the platform to engage audience.
• Experience speaking to groups of all sizes including people from diverse backgrounds.

Preferred/Desired Qualifications:

• Bachelor’s degree from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation or a foreign equivalent.
• Two or more years of professional experience in community development, adult training, or volunteer management.
• Knowledge of state and federal laws, regulations and policies related to Medicare and associated insurance or assistance programs (e.g., Medicare supplement policies, Medicaid, Medicare Savings Programs, etc.)
• Experience providing direct client services or counseling of customers in the areas of health insurance, disability, or other benefits, eligibility, claims processing, adjusting, or investigation. 
• Experience developing partnerships with diverse communities.
• Demonstrated experience with accountability for project management, contract management and/or instructional design.
• Advanced competency in Microsoft Outlook, Word, PowerPoint and Excel.
• Significant experience facilitating meetings or training using a virtual platform, especially Microsoft Teams or Zoom.
• Bilingual/multilingual candidates preferred.

Ready to join us?

Learn more about the Health Insurance Advisor 1 position and the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here! 

Welcome to the OIC 

Submit your application today and take the first step towards a rewarding career at the OIC!

Other Information:

• This position is represented by the Washington Federation of State Employees (WFSE).
• State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.
• If a degree or other credentials are listed by the candidate, proof will be required at the finalist stage. Candidates are encouraged to pre-plan for this.  University degrees must be recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA) or foreign equivalent.
• If a degree was awarded outside the United States, candidates must provide a credential evaluation report.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. 
• If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with FE2_2024-XXXX in the subject line. Please do not attach the DD 214 to your application materials.      Please black out personally identifiable data such as social security numbers. 
• At the OIC, honoring diversity, equity, and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees and volunteers enjoy a respectful, safe, and supportive working environment. Only by fostering the inclusion of people from all backgrounds, cultures, and attributes, can OIC employees and volunteers achieve their fullest potential and best advance the goals and mission of the agency.
• The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at Recruitment@oic.wa.gov. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com. 
• If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627.
• For general questions regarding applying for jobs, contact the recruiter or Recruitment@oic.wa.gov. 

Supplemental Information:

How to Apply:

1. Create an online account: Go to the job posting and click the big green “Apply” button. You’ll need to set up an account if you haven’t already.
2. Complete your application: Be sure to answer all the questions fully and honestly. Avoid vague answers like “see resume.” This may result in disqualification.
3. Provide references: List three people who have supervised your work and can vouch for your skills. If you don’t have enough, you can include people like teachers, college professors, or other professional colleagues.
4. Attach your cover letter and resume. Applications that do not include a cover letter and resume or are incomplete will be automatically disqualified.

Your application will be evaluated based on how closely your qualifications and experience meet the required and/or preferred qualifications of the position.  Applications missing the requested information or containing incomplete responses may be disqualified and removed from further consideration. 

General suggestions for creating a good application:

• Read the job posting very carefully. Find out as much as you can about the position.
• Make sure you are very diligent in following all the application instructions.  Include all requested documentation. 
• Make sure your application and supplemental question responses address how you meet each of the required and desired qualifications. 
• Specifically include all your work experiences doing the same or similar work, especially if you reference work in these jobs in describing when/where you gained experience or skills. 
• Make sure your application reflects your best writing.
• Carefully read each of the supplemental questions and respond completely to each one. Pay attention to each component of the question, providing examples, and thoroughly describing when and where you achieved the experience. Detail the types of work you performed, the work products, etc., to demonstrate 'how'. 

Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).

Contact us: For inquiries about this position, please contact us at recruitment@oic.wa.gov.