People Supervisor - Operations

***This posting is to enter our campus recruiting and entry-level process for position offers being made for May 2025***

What does it mean to be a People Supervisor - Operations at GLS?

People Supervisors in Operations at GLS are key to helping employees grow, creating a strong team environment, and achieving organizational goals while providing optimum customer support! This is accomplished through daily feedback, empowerment, coaching, training, and recognition of top performance.

As a People Supervisor - Operations, you are taking the first step toward a career in management and leadership at GLS. This role is designed to prepare you for future opportunities in managerial and leadership positions, providing you with the skills and experience necessary to advance within the organization. Operations Supervisors who excel in their roles have a clear path to move into Operations Manager positions and continue their growth into higher leadership roles within the company.

Before you start your management journey, you will complete classroom and on-the-job training to understand our industry and the positions you will support. On-the-job training lasts 3-6 months before you are assigned a team to manage.

How will you drive value within the organization as a People Supervisor - Operations?

• You will provide quality training, guidance, performance coaching, and feedback to assigned staff and advise and recommend training opportunities
• You will evaluate team operating processes, analyze reports, and identify all performance-related issues to ensure appropriate actions are made to maximize work effectiveness
• You will establish strong working relationships with other business units
• You will support the development and maintenance of departmental operating procedures
• You will set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company
• You will accept incoming calls and effectively resolve escalated complaints
• You will exercise management authority concerning staffing, performance evaluations, promotions, salary recommendations, and terminations

What should you already know to be successful as a People Supervisor - Operations?

• Bachelor’s degree is required
• Phenomenal interpersonal skills with a focus on empowering others
• Ability to learn new concepts and think fast on your feet
• Strong drive, ambition, and the ability to motivate others
• Solid written and verbal communication skills
• Excellent organizational skills with high attention to detail
• Hands-on approach, and willingness to go above and beyond to get the job done
• Commitment to exemplifying organizational core values