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Company: American Family Insurance - Caleb Reischel Agency, LLC

About Us: At American Family Insurance, we believe in protecting dreams. We are committed to inspiring, protecting, and restoring our customers' dreams by providing exceptional insurance products and services. Join our team and become part of a company that values innovation, community, and customer-centricity.

Job Overview: As a Sales/Service Specialist at American Family Insurance, you will play a pivotal role in delivering exceptional customer service and driving sales growth. You will be the face of our company, building strong relationships with clients and providing them with tailored insurance solutions that meet their unique needs. This role combines the excitement of sales with the satisfaction of helping customers protect what matters most to them.

Key Responsibilities:

  • Customer Engagement: Build and maintain strong relationships with new and existing clients. Understand their needs and provide personalized insurance solutions.
  • Sales Growth: Drive sales by identifying opportunities to cross-sell and up-sell insurance products. Meet or exceed sales targets and contribute to the overall growth of the agency.
  • Service Excellence: Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience. Handle policy changes, claims, and billing inquiries with professionalism and efficiency.
  • Product Knowledge: Stay informed about our insurance products, services, and industry trends. Educate clients on coverage options and help them make informed decisions.
  • Administrative Support: Assist with administrative tasks such as processing applications, maintaining accurate records, and managing client information in our systems.
  • Community Involvement: Represent American Family Insurance at community events and engage in activities that promote our brand and services.

Qualifications:

  • Education: High school diploma or equivalent required; college degree preferred.
  • Experience: Previous experience in sales, customer service, or insurance is a plus.
  • Skills: Strong communication and interpersonal skills. Ability to build rapport with clients and provide exceptional service. Sales-driven mindset with a passion for helping others.
  • Technology: Proficiency in using computer systems and software applications. Familiarity with insurance management systems is an advantage.
  • Licensing: Must obtain and maintain the appropriate insurance licenses as required by state regulations.

What We Offer:

  • Comprehensive Training: Receive thorough training and ongoing support to ensure your success in the role.
  • Career Growth: Opportunities for advancement within the company. We are committed to helping you achieve your career goals.
  • Competitive Compensation: Enjoy a competitive salary with performance-based incentives and bonuses.
  • Work-Life Balance: Flexible work schedule to help you balance your professional and personal life.
  • Inclusive Culture: Join a diverse and inclusive workplace where your unique perspectives and ideas are valued.

How to Apply: If you are a motivated, customer-focused individual with a passion for sales and service, we invite you to apply for the Sales/Service Specialist position at American Family Insurance. Please submit your resume and cover letter to us or visit our website to apply online.

Join Us in Protecting Dreams!