Customer Service Clerk - Civil Palm Beach Gardens
Are you an upbeat and motivated individual with a positive attitude? Then, we want YOU to join our North County Clerk Family!
Our Palm Beach Gardens office is seeking a detail-oriented professional with a strong work ethic to join their team as a Customer Service Clerk at the front counter in the Civil department!
As a member of Customer Service, you will assist a wide range of customers coming into the courthouse seeking assistance in relation to civil matters, i.e. passports, marriage licenses and more! Among other duties, you will be tasked with accepting payments and answering customer inquiries via phone and email. This position will help you build a strong foundation to grow a successful career in our Civil area!
The Clerk of the Circuit Court & Comptroller is dedicated to assisting employees reach their professional goals through internal promotion and transfer opportunities. We appreciate your hard work and commitment to our office and look forward to seeing you grow your career!
This position is eligible for a one dollar per hour stipend which has already been added to the salary advertised. The one dollar per hour stipend will be awarded upon completion of the introductory period. The stipend will no longer apply should the employee transfer out of this position.
Why join our Clerk family? Because our Clerk family is our top priority! Total Compensation packages include:
- Generous paid time off and 17 paid holidays – yes you read that right!
- Superior health care plans with lower costs to you
- Retirement choices through the Florida Retirement System and deferred compensation plan
- Award-Winning Wellness Program that gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle
- Tuition Reimbursement
- Qualifying employer for Public Service Loan Forgiveness
Examples of Essential Functions:
- Assists Court Specialist Lead and management team with quality control overall departmental efficiency and procedural development as needed.
- Assists with the training of new front counter employees.
- Assist with Vital Statistics Report and other Marriage License related reports.
- Screens indigency applications; determines whether to grant deny or refer to the Court.
- Processes new cases including multiple case types and transfers from other courts/venues; assigns case types; indexes parties and associating attorneys; handles specialized processes/procedures.
- Processes marriage licenses; generates and issues licenses; performs marriage ceremonies for all customers; cashiers related fees; records licenses into the Official Records.
- Become a Passport Acceptance Agent.
- Records documents into the Official Records.
- Issues and processes writs and other documents; cashiers related fees.
- screens paperwork for sufficiency.
- Issues certified copies.
- Assists customers in person and by phone.
Typical Qualifications
High school diploma (or GED), supplemented by five (5) years of recent and relevant experience that demonstrates the ability to accurately apply acute attention to detail in maintenance of detailed data, preferably in an automated systems environment, or an equivalent combination of education, training, and experience. Some vocational or college courses preferred. Once qualified, deputization may be required to perform the assigned functions.
Knowledge, Skills, and Abilities
Strong customer service orientation and interpersonal skills
Strong Communication Skills
Cashiering Skills
Problem Solving