Risk & Fraud Investigations/Card Services Intern

Summary: 

Individuals in the job are responsible for assisting Tropical Financial Credit Union in the achievement of its purpose of guiding members successfully through the financial marketplace.  The Risk & Fraud Investigations/Card Services Intern is responsible for analyzing moderate to complex account activity utilizing various fraud tools in order to detect and prevent fraudulent activity as well as investigate suspected, alleged or known internal and external fraud perpetrated against TFCU. This position will also attempt all possible recovery of funds and/or property obtained through such fraud, and coordinate with appropriate law enforcement agencies to help identify and facilitate the prosecution of the person(s) perpetrating such fraud.

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

• Assist the department representatives in their day-to-day responsibilities to support the business, which includes sorting mail, scanning, and filing.
• Analyzes potential activity to detect and prevent fraudulent activity based on reports, generated alerts, or notifications from internal/third parties.
• Analyzes potential check and deposit fraud, prepaid, debit card and checking irregularities, and returned deposited activity, wire activity, and new account fraud activity according to established rules and guidelines.
• Performs signature check analysis to identify potentially fraudulent checks, and with minimal guidance, makes recommendations to branch and business units regarding findings and proper action.
• Assists in developing recommendations for policies and procedures that would improve loss prevention.
• Performs investigations regarding actual and suspected fraud and provides appropriate resolution and/or guidance to the business unit.
• Processes debit disputes within internal and regulatory guidelines.
• Conducts in-depth analysis of forgery investigations and recommends appropriate resolutions.
• Utilizes internal/external systems and reports to facilitate a comprehensive investigation of acts perpetrated against TFCU.
• Handles the closure of undesired and negative accounts and tracks and reports those closed for cause.
• Provides support and training to business unit personnel to address fraudulent situations.
• Other duties may be assigned.
• BSA Compliance: Every employee is required to uphold the credit union’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within TFCU will take into consideration the awareness of unusual or suspicious activity that is relevant to the department.
• In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and/or Compliance Departments.

Requirements

Education and/or Experience

• High School Diploma required.
• Preferred Junior or Senior Undergraduate student or graduate student who is currently enrolled and is majoring in a relevant course of study related to the financial/Business industry from a local accredited college or university. 
• Ability to read and interpret documents such as the Product & Services Manual, etc. (safety rules, operating and maintenance instructions) and procedure manuals. 
• Must have strong written and verbal communication skills. 
• Proven excellent interpersonal skills when communicating with Members and employees and must be a team player.
• Ability to meet deadlines in an organized and timely fashion.
• Ability to work independently with minimal supervision and to multi-task fast-paced paced dynamic work environment.
• Knowledge of MS Office programs: Excel, Word, PowerPoint, and Outlook

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand, walk, sit and use hands to handle or touch.  The employee is occasionally required to reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, and ability to focus.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.