Service Desk Technician

Responsibilities:

Customer service skills like; patience, attentiveness, attention to detail, and clear communication are vital, while basic PC, and network monitoring and connectivity troubleshooting skills are highly desired. Our IT Service Desk – Network Operations Center provides end user support of proprietary business applications, support of standard (off the shelf) client software, monitoring alerts from systems and applications, and executing a variety of defined functions. Job responsibilities include, but are not limited to the following: 

• Monitor and take appropriate action, per documented instruction, on Network, Server, and Application alerts.
• Manage, by creating tickets and executing email/verbal communications, external customer requests.
• Troubleshoot and resolve internal end-user laptop, application, and communications problems.
• Assist the ServiceNow Application Administration team on various tasks, including potentially using JavaScript.

 Requirements:

• Have an attention to detail and a passion for accuracy and preciseness.
• Seeking someone who has a nighttime class schedule or a lightly loaded daytime schedule.
• The ability to operate and be successful both on individual tasks and team tasks.
• Excellent written and verbal communication skills.
• US Citizenship Required
• To be eligible for an intern role, the candidate must be enrolled in a university as a graduate or undergraduate student 

 **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

 Additional Skills:

• Experience with troubleshooting laptop/PCs a plus.
• Customer service experience desirable.