Training and Development Intern

Position Summary: The Training and Development Intern is responsible for supporting Tropical Financial Credit Union in enhancing employee skills and knowledge to contribute to the organization's overall goals. This position involves assisting the department with day-to-day operations related to the development and implementation of training materials and resources. The intern will help in developing, updating, and organizing corporate policies, procedures, forms, job aides, and related documents, ensuring they are accessible and consistent across all employees. The intern will also learn to identify, analyze, and recommend data for creating training guides and other materials. Additional responsibilities include clerical tasks, data entry, and providing general administrative support to the department. Other duties may be assigned as needed.

Essential Duties and Responsibilities include the following:

• Assist the department representatives in their day to day responsibilities to support the business, which includes assisting with developing, updating, and posting all Corporate Policies, Procedures, Forms, Job Aides and related documents while ensuring style, consistency and accessibility to all employees.
• Learn how to identify, analyze and recommend data needed for the development of training guides and other related materials.
• Assist with various duties including but not limited to clerical, data entry and general support of department needs etc.
• BSA Compliance: Every employee is required to uphold the credit union’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within TFCU will take into consideration the awareness of unusual or suspicious activity that is relevant to the department.
• In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and/or Compliance Departments.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High School Diploma required.
• Preferred Junior or Senior Undergraduate student or graduate student who is currently enrolled and is majoring in a relevant course of study related to the financial/Business industry from a local accredited college or university. 
• Ability to read and interpret documents such as the Product & Services Manual, etc. (safety rules, operating and maintenance instructions) and procedure manuals. 
• Must have strong written and verbal communication skills. 
• Proven excellent interpersonal skills when communicating with Members and employees and must be a team player.
• Ability to meet deadlines in an organized and timely fashion.
• Ability to work independently with minimal supervision and to multi-task fast-paced paced dynamic work environment.
• Knowledge of MS Office programs: Excel, Word, PowerPoint, and Outlook

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand, walk, sit and use hands to handle or touch.  The employee is occasionally required to reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, and ability to focus.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.