Customer Account Manager

Customer Account Manager

About Your Role:

Growing and supporting Managed Services, Cloud, Internet, and traditional Voice Services for Spectrotel’s largest customer accounts.

About Spectrotel:

Spectrotel is a leading national next generation aggregator of Voice, Internet, Cloud Communications and Managed Services. Spectrotel aligns suppliers, agents, and customers, using Spectrotel’s aggregation platform to bring out the best of each to maximize customer success and experience. We are the “Network of Networks” and have achieved this through the committed, passionate and driven team of associates that make up the Spectrotel team. 

We are proud of having created a unique and valued experience for some of the most well-known brands throughout the country by providing exceptional service and technology solutions crafted to meet and exceed their business needs. We owe our success to a set of simple principles: integrity, honesty, flexibility, and ambition. It is the embodiment of these traits that make Spectrotel a distinctive integrated solutions company. 

As a privately held company we seek individuals who can help contribute to the company’s success. This means you are not shy, you like rolling up your sleeves, digging in, and helping solve problems, you feel energized when you present an idea and most importantly you are persistent, passionate and never satisfied with the status quo. 

Responsibilities include but are not limited to:

• Reach out to existing customers and effectively communicate current challenges with their traditional voice services (increased rates, retirement of copper facilities, slow response to repair issues) 
• Review with the existing customer, various Spectrotel POTs replacement products (PoBB, PiaB/Airdial, UCaaS etc) that will minimize these challenges in the future. 
• Gather information from the customer to generate quotes and contracts
• Receive customer approval to move forward with Spectrotel POTs replacement solution
• Obtain additional customer information needed for service delivery (i.e. Line Use, internet provider, site contact information etc) 
• Review with the customer the service delivery process and expectations
• Partner with service delivery with providing customer updates or address customer concerns or issues
• Ensures that all processes and procedures are completed, and quality standards are met. 
• Communicate customer goals and represent the customer interests internally.
• Understands company capabilities, services, and products, effectively communicating Spectrotel value and product benefits in a clear and concise manner. 

Qualifications:

• Strong oral and written communication skills required to create, maintain, and enhance customer relationships 
• Detail oriented, motivated, self-starter, and goal oriented 
• Technical competence 
• High level of initiative and ability to work well in a team environment 
• Handle stressful situations and deadline pressures well 
• Plans and carries out responsibilities with minimal direction 
• Undergraduate degree 
• Knowledge of Spectrotel POTs replacement products and services offered including POTs in a Box/Airdial, POTs over Broadband, Cloud-Hosted PBX/UCaaS, roadband) – training will be provided

Spectrotel is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.