VOC Operations Support Specialist- Korean Speaking

2020 Companies has an immediate full-time VOC (Voice of the Customer) Operations Support Specialist representing our client, Samsung Electronics America.

Pay: $30.00 + per hour based on experience

Location: On-site in Ridgefield Park, NJ office

Required: Fluent in Korean; both written and verbal

The VOC Operations Support Specialist is responsible for analyzing trends, conducting root cause analysis, and working with teams across the organization to champion continuous improvements. This position summarizes the findings, reports them to leadership, and drives actionable solutions while also leading projects to enhance our customer care operations.

What's in it for you?

Receive $30.00 + hourly rate, paid weekly

Next-day pay on-demand with DailyPay

Health/Dental/Vision benefits

401K Program with matching

Paid Time Off

Paid Holidays

Scholarship opportunities for employees and direct family members

Employee Assistance Program

Leadership Development Program

Job Description:

Perform root cause analysis and define corrective actions to resolve complex customer issues

Analyze case data and identify trends or recurring issues

Summarize analysis results and present findings to managers and leadership, customizing reports based on the audience

Support continuous improvement initiatives by identifying opportunities for process enhancements and advocating for solutions

Lead and manage projects, with or without sub-teams, to implement corrective actions and improvements

Collaborate with internal and external teams to accomplish tasks

Ensure that processes are aligned with the company’s strategic goals and improve overall customer satisfaction.

Qualifications:

Extensive experience with root cause analysis and corrective actions (Lean Six Sigma green belt preferred but not required)

Fluent in Korean with both written and verbal skills

Experience with continuous improvement/process improvement

Experience in leading projects and reporting to management

Excellent organizational skills

Able to prioritize tasks independently with minimal supervision

Excellent communication skills (verbal and written)

Self-driven, flexible, dedicated individual -

Team player

Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)

4+ years of customer service-related experience

College degree