Client Services-Financial Engineering (Remote-PST, CST or MST)

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are -with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.  

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Must be located in PST, MST, or CST

Skills and Competencies

• Knowledge of financial mathematics (e.g. stochastic process, Monte Carlo techniques, derivative pricing, interest-rate modelling) preferred.
• Ability to understand technically complex problems and find solutions via analysis of application log files, SQL procedures and error messages and operating System / database server diagnostics.
• Strong knowledge of Windows based architectures and windows diagnostic software.
• Superb analytical skills and persistence in analytical and technical problem solving.

Education

• Bachelor’s degree with an emphasis in Computer Science, Finance, Engineering, Mathematics, or Statistics required.
• Master’s degree in Quantitative Finance, Business Administration, Computer Science, Financial Engineering, Computer Information Systems or Accounting OR CFA.

Responsibilities

In this role, you will be a part of the team that supports our clients in the implementation and application of Moody's Solutions. This is an opportunity to develop your career in financial services using world class software. You will obtain a broad knowledge of credit and market risk methodologies by working with the latest breed of financial research. You will also ensure that our products, financial models and technology are used effectively and appropriately to add value to our client's businesses.

• Understand and explain complex financial models on conceptual, intuitive, and practical levels.
• Provide thorough quantitative and conceptual solutions to our wide range of clients.
• Provide in-depth education and assistance on product features, functionality and the product technical architecture.
• Support clients on the use of our industry leading credit risk products in a courteous, professional, accurate and timely manner via web, email, telephone, and in person.
• Communicate effectively and develop excellent working relationships with colleagues within Client Service and in partner teams such as Engineering, Research, etc.
• Provide constructive feedback to the sales and training groups regarding client needs and opportunities
• Identify, capture, and channel client feedback on product features and functionality to our Product Managers.
• Originate content for our client Knowledge Base.
• Manage and escalate requests appropriately while maintaining ownership of client interaction and delivery solution.
• Track all client interactions using the CRM system.

About the team

We generate value and confidence in our products and solutions ensuring high levels or retention and satisfaction. Through relationships, we bring the voice of the customer to the center of MA’s business strategies. We strive to be the model of collaboration and partnership with our colleagues and we create an environment that engages and inspires individuals.