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Sports Facility Operations Manager

Pinnacle Sports
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DESIRED QUALIFICATIONS:

  • Energetic, motivated, and passionate about creating a fun and welcoming sports environment.
  • Strong character with integrity, adaptability, enthusiasm, and a sense of humor.
  • Team player who is willing to go the extra mile to help the company grow.
  • Excellent customer service skills—friendly, approachable, and solution-oriented.

REPORTS TO:

Pinnacle Sports President/General Manager

GENERAL RESPONSIBILITIES:

Oversee the daily operations of Pinnacle Sports, ensuring a top-notch experience for customers, staff, and visitors. This includes working with other staff members, managing scheduling, facility upkeep, customer interactions, and overall program success.

SPECIFIC RESPONSIBILITIES:

  • Be the First Point of Contact: Greet customers with a warm welcome and a smile, ensuring a positive experience as they enter and exit.
  • Professional Communication: Answer phone calls in a friendly and professional manner, providing helpful and accurate information.
  • Know Our Programs: Stay informed about all Pinnacle Sports offerings so you can confidently answer questions and assist customers.
  • Master the Tools: Learn and efficiently use the DASH software system for registrations, scheduling, and facility management.
  • Keep It Clean & Inviting: Ensure all program areas, lobbies, party rooms, restrooms, bleachers, and concession areas are clean and ready for use.
  • Set Up for Success: Coordinate the setup and breakdown of fields, batting cages, meeting rooms, and event spaces as needed.
  • Marketing Support: Keep program flyers stocked and distributed to families to promote upcoming events and offerings.
  • Problem-Solver: Quickly and efficiently troubleshoot any issues that arise throughout the facility.
  • Facility Management: Follow proper opening and closing procedures, including walkthroughs to ensure the facility is prepped and ready for the next session.
  • Represent Pinnacle Sports: Maintain a professional, friendly, and helpful attitude, creating a welcoming and enjoyable experience for all guests.