Digital Ambassador

Title: Digital Ambassador

About the Dallas Innovation Alliance

The Dallas Innovation Alliance (DIA) is a 501c3 public-private consortium of key stakeholders across sectors including public, private, civic and academic. Founded in 2015 to support the City of Dallas’ smart cities strategy and execution, today the DIA works with three dozen member organizations, more than 20 departments at the City of Dallas and has worked with hundreds of community organizations and neighborhoods. The DIA defines a smart city as one that lives at the intersection of community, data and technology to improve quality of life, inclusive economic growth and resource efficiency. In 2017, the DIA launched the Smart Cities Living Lab, comprising 10 integrated projects in downtown Dallas, and is the fastest-to-market smart cities initiative in the country. Since 2018, the DIA has focused on challenges of equity in mobility, digital inclusion and public safety.

About the Connected Dallas Program

The Connected Dallas is an initiative led by the Dallas Innovation Alliance (DIA) that will oversee digital ambassadors as they provide support for up to 10,000 residents over the next two years. Connected Dallas intends to ensure that community members are well-informed, trained, and connected to all services that require connectivity. The foundation of this program was built by the  National Digital Inclusion Alliance’s Digital Navigator model. 

Job Overview

The Digital Ambassadors provides individualized or small group assistance to community members who need affordable internet services, affordable internet-capable devices, and/or coaching in introductory digital skills in order to become effective internet users.
 

The Digital Ambassador’s work is part of the Dallas Innovation Alliance’s efforts to increase equitable internet access for residents of the select neighborhoods and surrounding areas at the Connected Dallas Community Anchor Sites. Preference will be given to Dallas area residents residing in the designated site zip code. DART Passes and other amenities are available for prospective residents, if needed. 

Required Educational Level

High school diploma or equivalent preferred but not required.

Minimum Age Requirement

All applicants must be at least 18 years of age 

Background Check Notice 

All offers of employment at Dallas Innovation Alliance are contingent upon clear results of a thorough background check. 
 

Responsibilities and Duties

• Attend Connected Dallas Digital Inclusion training sessions. 
• Discuss with each site visitor their state of access to the internet and devices, as well as technology experiences.
• Assess site visitors’ access to technology, current digital skill level pertaining to connectivity needs and internet use priorities. 
  • Set agreed goals for Digital Ambassador services and confirm the details with the visitor. 
• Advise site visitors about free or affordable home internet service options for which they may qualify, assist site visitors to apply for services they choose, and support their efforts to secure service.
• If necessary, advise site visitors about sources of affordable computers or other devices for which they may qualify, and support their efforts to acquire appropriate devices and where they can get help for repair.
• Coach site visitors as necessary to use internet services in order to meet their internet use priorities. 
  • This may include both in-person instruction and referrals to sources of additional digital literacy skill training.
• Act as lead instructor in line with the site schedule and the DIA calendar. 
• Track each site visitor's progress and types of requests, keep accurate and timely records, and report outcomes as required.
• Plan and manage assistance to each site visitor with the goal of fulfilling the agreed goals.
• Provide support at other Connected Dallas sites and DIA programs as necessary.
• Other tasks as necessary.

Critical Skills and Aptitudes

• Ability to embrace the challenge of learning and teaching basic technological concepts related to internet services, computer and device characteristics, and common online services and applications.
• Excellent self-organization, language capacity, and cultural competency.
• Excellent telephone and online communication skills, including the ability to establish trust with community members of varied educational and cultural backgrounds.
• Ability to demonstrate positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humor in working with diverse customers, coworkers, and community.
• Ability to creatively solve problems, and negotiate and handle stressful situations in a positive manner.
• Ability to provide excellent customer service, establish appropriate boundaries with community members, and to demonstrate innovation and flexibility.

Job Type

Part-time

Salary

$20.00 per hour

License/Certification

Driver's License (Preferred)

Work Location 

On the road

Please send your resume to diana@connecteddallas.org