Operations Coordinator

Ravines Wine Cellars is a distinguished winery located in the heart of the Finger Lakes. We are dedicated to crafting high-quality wines and creating an exceptional experience for our guests. As we continue to grow, we seek a dedicated Operations Coordinator to assist in managing our business operations and ensuring that our service standards are consistently met.

Job Summary

The Operations Coordinator will work closely with the Owner/General Manager to oversee all areas of winery business operations at Ravines Wine Cellars. This role entails setting the tone for an exceptional customer service culture within the Tasting Room and ensuring our vision and service philosophies are executed professionally.  The ideal candidate should know how to deal with money and budgets for a small business and be able to put business rules and sales plans into action. Additionally, the Operations Coordinator must be adept at handling changes in directives, managing customer service situations and a variety of projects as they arise.  It is helpful to have a good understanding of wine and food. 

Key Responsibilities:

Assist the Owner/GM in implementing and managing all operational aspects of the winery.

Lead and inspire Hospitality Manager and staff, fostering a culture of exceptional customer service.

Ensure that the winery's vision and service philosophies are consistently upheld.

Develop and implement sales strategies to achieve business objectives.

Oversee day-to-day operations, ensuring efficient and effective processes in the various technologies that operate within the company.

Understand and manage financial and budgeting concepts to drive profitability.

Handle customer service situations with professionalism and poise.

Adapt to changes in business directives and policies, and effectively communicate these changes to staff.

Assist in coordinating events and industry gatherings.

Qualifications:

- Proven experience in a managerial role, ideally within the wine industry or upscale hospitality sector.

- Strong leadership skills with the ability to inspire and motivate staff.

- Excellent customer service and communication skills.

- Understanding of financial and budgetary management in a small business context.

- Ability to assist in developing and implementing strategies and policies.

- Effective problem-solving skills and adaptability to changing situations.

- Proficiency in relevant software applications and business tools, i.e., Google Workplace, Tock, Wine Direct(currently) or other POS systems

Benefits:

- Paid vacation time and PTO

- Competitive salary with potential performance-based incentives.

- Health and wellness benefits.

- Opportunities for professional development and growth within the company.

- Employee discounts on wine and merchandise.

How to Apply:

Interested candidates should email their resume and cover letter explaining their qualifications for the Operations Manager role to retail@ravineswine.com, using the subject line "Operations Coordinator  Application."

Ravines Wine Cellars is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.