Unclaimed Property Claims Examiner I

         Play a crucial role as a member of our Office on Unclaimed Property team! 

      We are hiring for multiple position for Unclaimed Property Claims Examiner I. 

                                    Exciting opportunity and excellent benefits! 

                                       Recruitment #013025-MABP01-250100

                                          Apply today: Statejobs.Delaware.gov

                                 Application Deadline is 3/3/2025 at 11:59:00 PM

Salary: Yearly: $40,446.00/Min - $50,558.00/Mid

Agency: Finance/Office of Unclaimed Property, Carvel State Office Building:
(820 N French St., Wilmington, DE, 19801)
 

Contact:  Department of Finance / Human Resources, 302-220-5716

Summary Statement

The Delaware Office of Unclaimed Property (OUP)'s Claims Examiner I plays a crucial role by conducting independent assessments to return over $100 million dollars in unclaimed property to rightful owners all over the world each year. OUP is looking for qualified applicants with customer service and experience working in a fast-paced production environment. There are opportunities for advancement via a career ladder. The positions offer predictable hours and workload with state benefits.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Examines claims which includes collecting, analyzing and evaluating financial records and legal documentation (foreign and domestic), from a variety of sources such as claims from individuals, estates, corporations, government agencies, law firms, etc. 
   
• Determines the type of claim documentation required for the return of property, as well as authenticity of documents and ownership of property through an evidentiary process.
   
• Approves or denies claims by applying relevant state and federal laws, regulations, rules, and internal policies, procedures, and controls related to any of the following or any other relevant area: unclaimed property and escheat; tax; accounting; insurance; workers’ compensation; labor; or claims.    
   
• Conducts compliance review of the receipt, inventory, safeguarding, and reconcilement of securities and related property to ensure all claims transactions comply with relevant state and federal laws, regulations, rules, and internal policies, procedures, and controls related to any of the following or any other relevant area: unclaimed property and escheat; tax; accounting; insurance; workers’ compensation; labor; or claims. 
   
• Performs complex calculations to determine the return of securities to ensure adherence with relevant state and federal laws, regulations, rules, and internal policies, procedures, and controls related to any of the following or any other relevant area: unclaimed property and escheat; tax; accounting; insurance; workers’ compensation; labor; or claims.  
   
• Communicates verbally and in writing with multiple units within the Department such as the Enforcement, Fraud Prevention and Holder Reporting units, as well as internal and external customers, to explain legal requirements, authenticate ownership, ensure properties claimed are eligible for refund, and to provide information regarding the progress of a claim.
   
• Ensures potentially fraudulent activity is escalated and investigated.
   
• Follows, develops, and recommends policies and procedures consistent with relevant state and federal laws, regulations, rules, and internal policies, procedures, and controls related to any of the following or any other relevant area: unclaimed property and escheat; tax; accounting; insurance; workers’ compensation; labor; or claims.    
   
• Prepares written reports including claims examination findings and recommendations.
   
• Utilizes computer software to perform audit and analysis.

JOB REQUIREMENTS for Unclaimed Property Claims Examiner I
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Bachelor’s degree or higher in Accounting, Business Administration, Economics, Finance, Business Management, Computer Information Systems or related field.            

OR

1. Six months’ experience in compiling, analyzing and interpreting legal or financial data to ensure effective and efficient accounting of funds.
2. Six months’ experience in customer service such as providing prompt, accurate, and courteous service to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints.
3. Six months’ experience in interpreting laws, rules, regulations, standards, policies, and procedures.
4. Six months’ experience in writing reports in a structured format containing an introduction, presenting the thesis, purpose or proposal with supporting evidence, explanation, facts, and analysis or examples with a conclusion or recommendations.

Additional Posting Information

A writing exercise will be given at the time of interview.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Applicant must complete satisfactory criminal background check, reference checks, confirmation of compliance with federal and state tax laws, and any other required condition of employment.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.