Operations Manager
Think you’ve got a knack for working on a team, and want to be at the forefront of the digital landscape with the fastest growing peer tutoring platform?
Knack is the leading student success platform, transforming tutoring to prepare students for success in the classroom and 21st-century workplace. In partnership with colleges and universities across the country, Knack delivers affordable and impactful peer tutoring programs that ensure all students have access to the academic support they need to succeed.
If working on a team of constantly curious, driven innovators, who are modernizing peer-to-peer learning, then look no further!
The role...
We are seeking a full-time Operations Manager who will work hand-in-hand with our Partner Success, Student Success, Sales, Marketing, and Engineering teams. This is a dynamic, multifaceted, and challenging role. You will serve as a foundational member on our operations team, working alongside our Operations Lead. As we continue our high-growth trajectory, you will be a pivotal member in driving the momentum and velocity behind our company's growth — excited yet?!
What you get...
- Competitive salary & vested stock options (equity ownership)
- Health care benefits (medical, dental, vision), 401K, and wellness stipend
- Flexible time off
- Work from home flexibility and monthly stipend
- Company-sponsored technology and equipment
- Company events and outings (at least twice annually)
- Autonomy, ownership, and the chance to grow alongside a phenomenal and passionate team every day
What you get to do...
- Manage the Partner Operations team, ensuring they are well positioned to…
- Configure, launch, and maintain programs within the Knack System
- Support partners, tutors, and students by handling front-line issues via email, phone, and chat
- Drive student tutoring usage and satisfaction of services among partnered institutions
- Chart and execute strategic plans to improve outcomes for existing partnerships
- Answer escalated support questions and execute on tasks to resolve user issues
- Drive student tutoring usage and satisfaction of services among partnered institutions
- Lead maintenance, improvement, and delivery of help content & support resources
- Engage with team members across the business to better understand issues and address questions
- Collaborate with the Operations Lead on operational initiatives to improve the overall efficiency of Knack’s business
This may be for you if...
- You have a proven initiative and a competitive drive
- You have excellent verbal and written communication skills
- You have resilience, perseverance, and an ability to overcome obstacles
- You are excited to improve student success in education
- You have a desire to work in a diverse, highly-collaborative, dynamic team environment
- You are proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment
- You have an interest in building or accelerating your operations career potential. We promote from within!
Extra Credit!
- Experience managing a team.
- Operational or administrative experience in a business setting.
About Knack
Knack Technologies, Inc. launched in 2016 at the University of Florida by a founding team who came together to build peer-to-peer communities that would be more enjoyable, relevant, and effective than traditional learning environments.
Today, we enable college students to connect with each other for in-person and online tutoring by offering an award-winning peer tutoring platform with web and mobile applications that are equal parts functional and aesthetic. We partner with some of the largest universities in the U.S., serving thousands of students, tutors, and college administrators every single day.
Knack is a fully remote company as of September 2021 (read more about the decision here!). We’re proud to be backed by top-tier Silicon Valley investors including Jeff Vinik (Owner, Tampa Bay Lightning), Precursor Ventures, Bellini Capital Partners, Bisk Education Ventures, Elysium Venture Capital, Arizona State University Enterprise Partners, TiE Tampa Bay Angel Fund, and Alex Sink (Former CFO, State of Florida).
We’ve been featured on Inc.com, Forbes, TechCrunch, EdSurge, ELearning Inside, Entrepreneur.com, USA Today, and many other well-known publications/media outlets. Our team has won numerous awards including the 2019 Lumina Foundation’s Education Innovation Prize, UF’s Big Idea Business Plan Competition, Village Capital’s 2018 Education Program, the 2015 Thiel Summit Pitch Competition, and the 2017 1776 Challenge Cup.