IT Helpdesk Intern

IT Helpdesk Intern

• NARS is a top Third Party Administrator in Claims Management
• On-site at our Lake Mary, FL Office
• Approximately 20-24 Hours/Week

Job Description:

Provides technical and telephonic customer service support for the IT Support Department

Essential Duties and Responsibilities:

•              Provide basic telephone support to all company customers, troubleshooting issues with vendors.

•              Respond to customer inquiries in a polite, timely and accurate manner.

•              Assist both internal and external customers on open IT issues, follow to completion.

•              Work helpdesk tickets effectively and timely until completed.

•              Imagining and shipping new and replacement equipment.

•              Performs other assigned tasks and duties as required or directed.

Work Environment Requirements:

•              This role requires extended periods of computer screen usage for tasks such as data entry, research, and virtual meetings.

•              The ability to maintain focus and productivity while working for long hours in front of a screen is essential.

Qualification Requirements:

Education / Licensing:

•              High School Diploma or equivalent required

•              IT technical training or working towards an IT degree.

Technical Skills:

•              Knowledge of basic principles or systems.

•              Knowledge of a variety of computer software applications in word processing, spreadsheets, database, and presentation software. (Microsoft Office platform.)

•              Best practices in IT support.

•              Troubleshooting ability.

Abilities:

•              Position requires poise, tact, and diplomacy always.

•              Must have a high level of interpersonal skills to handle sensitive and confidential situations and information.

•              Must be able to communicate clearly and concisely with customers, and other involved parties.

•              Requires long periods of sitting.

•              Requires consistent data entry / typing ability.

•              Repeated use of keyboard, mouse, and exposure to computer screen

•              Requires working indoors in environmentally controlled conditions Requires lifting of files and boxes up to approximately 20 pounds.