Loan Servicing Internship Role

In 2008, a group of leading credit unions saw a need in the marketplace for a better private student loan -one that was in the student’s best interest and honored the credit union philosophy of putting members first. That common ground gave rise to Credit Union Student Choice – a company that serves credit unions, so they can offer fair-value student lending solutions and straight-forward advice to students and members. By working together, credit unions across the country are providing students and families with the funds they need to achieve their education goals. Learn more about us at creditunions.studentchoice.org and studentchoice.org.

The internship role is responsible for processing applications and evaluating risk. As part of this role you will review and process loan documentation, act as the member’s advocate, find loan processing solutions, and act as their primary point of contact and ensure every member has an amazing experience.  This role is a fundamental part of what makes Credit Union Student Choice different. Credit unions pride themselves on delivering an experience for their members that is second to none. Being part of the credit union world means we take that responsibility very seriously.

This position will be based in our Operations Hub located at 110 Broadway St, San Antonio TX, 78205. (Heart of downtown San Antonio) The internship will begin in June and continue through August. Interns will have the opportunity to work 35 – 40 hours a week over the summer. Based on performance, there may be additional opportunity to work 15 – 20 hours per week during the fall semester. The hourly rate is $15.00 - $17.00. We have a highly engaged workforce in a casual dress business environment.

Key Responsibilities:

All components of loan processing  
Ensure accuracy on all operational tasks
Underwriting tasks as assigned
Documenting all communications and actions
Tailoring responses and actions based on individual application notes and previous responses from the borrower
Conducting thorough application review at each touch point to ensure correct actions are taken
Handling questions from borrowers and setting proactive review points to ensure prompt service and action
Ensuring quality of service for their borrowers at every touch point
Sorting through applicant information and maintaining accurate records

Key Qualifications:
Preference for Sophomores or Juniors / Overall GPA of 3.0 or higher
Highly motivated and dependable
Excellent communication skills
Strong customer service focus
Excellent typing/data entry skills