SaaS Solutions Specialist

The Opportunity

Accelerate your career at P1ston. P1ston needs a motivated early-career professional to drive customer and product initiatives. This role combines product understanding with customer implementation, success, and support, providing exposure to every aspect of our business.

Your work will extend beyond your title. While ensuring customer success and providing technical support form your primary focus, you'll collaborate with our development team on product improvements and assist our sales team in demonstrating our solutions. This variety makes the role ideal for someone who wants to learn multiple aspects of a B2B SaaS business from the ground up.

Responsibilities

This position reports to our CPO. The role demands attention to the core responsibilities listed below. Other duties may get assigned.

• Provide tier-1 technical support via email and video calls

• Assist with user acceptance testing of new features

• Create and maintain technical documentation and training materials

• Support customer onboarding and training initiatives

• Track and document customer feedback for product improvements

• Generate customer success metrics and usage reports

• Support the sales team with technical demonstrations

• Manage customer communications and success initiatives

• Assist the product team with requirements and design of new solutions.

Qualifications

Professional Competencies:

• Strong technical aptitude and eagerness to learn new technologies

• Excellent written and verbal communication skills

• Experience with basic data analysis and reporting

• Ability to explain complex concepts in simple terms

• Strong problem-solving skills and attention to detail

• Comfort with learning new software applications

Additional Qualifications:

• Background in computer science, information systems, or related field

• Experience with customer support or training

• Familiarity with B2B software or supply chain concepts.

About the Company

P1ston develops B2B SaaS solutions that digitally enable supply chains for manufacturers and distributors. Our solutions provide real-time visibility, alerts, and automation, helping customers reduce labor costs, improve productivity, avoid disruptions, and decrease working capital. We drive value by delivering actionable insights that improve decision-making and profitability for both customers and suppliers. At P1ston, we commit to innovation and excellence, continuously enhancing our solutions to meet evolving supply chain needs.