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Support Analyst

LOGIS has an opportunity for a Support Analyst within our Property & Recreation Application Team. This position functions as a source of information, provides guidance, instruction, and problem-solving to application users. This position supports both in-house developed software and third-party applications, with a key focus on our Community Development, Regulations, and Licensing software, Accela.

This position is part of a team dedicated to supporting the LOGIS membership. Responsibilities include, but are not limited to:

  • Accela Focus: Assisting with the initial implementation and long-term support of our Accela environment, including configuration, user acceptance testing, and ongoing enhancements.
  • Support & Training: Intake and triage of member requests, training users on software functionality, and assisting members with user acceptance testing.
  • Troubleshooting & Problem Solving: Troubleshooting user concerns, gathering customer/product information, determining the issue by analyzing symptoms, research using available resources, and clearly communicating solutions.
  • Reporting: Develop and maintain paginated and dashboard reports.

Qualifications:

  • Bachelor’s degree in IT, Business, or related field.
  • Minimum of three years demonstrated experience in providing end-user application support and/or software testing.
  • Must be a self-motivator with the ability to prioritize multiple tasks, detail-oriented, and possess good customer service skills.
  • Confident, critical thinker to be a change agent that identifies solutions.
  • Applicants must be authorized to work for ANY employer in the U.S.  We are unable to sponsor or take over sponsorship of an employment Visa at this time.

We strive to be a premiere employer offering a competitive compensation and a generous benefits package, including participation in the PERA pension plan.  In addition, we offer a predominantly remote work schedule.  Hiring range for this position is $68k-$82k annually, and will be dependent on qualifications and experience.  Please submit a resume and cover letter by February 18, 2025, to hr@logismn.gov. Interviews will be scheduled beginning February 19, 2025.  Position is open until filled.

LOGIS is a non-profit, supporting 54 cities and 13 counties in Minnesota directly impacting 2.5 million lives.  If you believe in a mission that focuses on supporting the communities in which we live so they can thrive, and if your work purpose is to make a meaningful contribution and to be a part of something special, then you’ll want to join the LOGIS team.