IT Systems Administrator

Oregon Law Center-IT Systems Administrator 

ABOUT US: OLC is a legal services program committed to achieving justice for the low-income communities of Oregon by providing a full range of the highest quality civil legal services.  OLC operates eleven offices around the state.  It has a litigation support unit, legislative advocacy unit, and statewide farmworker program. 

OLC strives to create a supportive work culture enriched by values of diversity, equity, and inclusion (DEI) for all staff. Our commitment to advancing DEI work is deeply connected to our ability to achieve client-oriented advocacy and access to justice for our low-income communities. The diversity of our staff is a strength and an asset to our organization that helps reflect and effectively advocate for our low-income client communities of diverse backgrounds. 

POSITION: Oregon Law Center (OLC) seeks a full-time Information Technology (IT) Administrator to work as part of a three-person IT team supporting the technology needs for a statewide civil legal aid organization.  The position is of limited duration through December 31, 2025. Continued employment beyond this date depends on continued funding.  This is a hybrid position requiring two or more days per week in our Portland Administrative Office.

Responsibilities: The IT administrator works under the direction of the Director of IT to enhance

client services through the statewide utilization of all IT systems such as case management,

websites, web-based legal applications, hardware, software, and auxiliary devices, ensuring

that all technologies function properly together. This position not only serves as a technical specialist but will directly manage our IT Help Desk technician in working directly with staff at all levels, offering guidance and solutions. The IT Administrator will also work closely with IT contractors, receiving guidance and coordinating IT activities between

the contractor and employee as needed. Duties may include, but are not limited to:

• Providing management and oversight of all Help Desk functions, including end user support for all software and hardware. 
• Preparing hardware and software for IT onboarding of new employees, and conducting new employee training on OLC platforms
• Administering various software-based programs, online media, and other internet-based technologies and platforms 
• Managing coordination and facilitation of relationships with IT contractors and vendors
• Designing and conducting IT training sessions for staff
• Managing an internal ticketing system 
• Conducting programming and data entry in various formats 
• Creating and maintaining database reports and other documents 
• Conducting systems analysis and providing oral and written input and recommendations 
• Drafting content for IT email communications to staff 
• Installing new hardware, software and upgrades to workstations 
• Tracking and recognizing recurring and complex IT support issues for escalation to IT Director
• Participating actively in researching and testing of new IT products, services, and solutions 
• Assisting with automations/scripting for existing products and services 
• Assist in maintaining software and hardware inventory, cleanup projects, issues with 
• Other duties as assigned 

Required Qualifications:  

• Experience directly managing staff members, or IT project management.
• Experience leading IT teams or projects. 
• At least 2-4 years of hands-on experience with IT. 
• Ability to take direction, learn quickly, adapt easily, and work under pressure. 
• Ability to travel to offices around the state. 
• Minimum High school diploma or GED. 
• Ability to work with a minimal amount of supervision. 
• Ability to take delivery of, assemble, disassemble, and ship computer equipment. 
• Proficient in Office 365 collaboration platform and tools/ Windows 10 and 11 skills and account setup experience. 
• Experience with Adobe Acrobat.
• Experience with Microsoft Teams, especially use of Teams Meetings. 
• Ability to provide diagnostic troubleshooting in person, with remote access tools (e.g. Azure/SSO/MFA), and over the phone.
• General networking knowledge and experience with Windows networks. 
•  Strong written and verbal communication skills. 
• Strong organizational and project management skills and ability to multitask. 
• Experience creating training content and materials for users.  
• Experience working with users with varying technical skills and abilities. 
• Able to work as an effective member of a team and follow through on projects and directions.

Preferred Qualifications: 

• Experience in customer service settings. 
• Experience working with legal case management software.
• An associate’s or technical degree in computer science. 
• Spanish language ability helpful

OLC is an equal opportunity employer committed to creating an inclusive work environment. We encourage applications from members of historically underrepresented groups, such as Black, Indigenous, People of Color (BIPOC) individuals, individuals with disabilities, LGBTQ+ individuals, and others. Even if you are unsure whether you meet every qualification described, we welcome your application.

SALARY/BENEFITS:  The salary scale ranges from $72,000-$85,000, and placement on the scale is determined by years of relevant experience.  Additional compensation for bilingual ability. Competitive benefits package includes individual and family health, vision and dental insurance coverage, employer retirement contribution, generous paid holidays, vacation and sick leave, paid moving expenses and bar study leave, among others. 

HOW TO APPLY:  Resume review begins on February 14,2025. Open until filled.  To apply, submit your resume, cover letter, and list of three references to Heather Kemper, Deputy Director, hekemper@oregonlawcenter.org.

As part of your cover letter, please describe your Spanish proficiency level and address the following:

OLC is committed to achieving justice for the low-income communities of Oregon.  Our client communities include people of color, farmworkers, LGBTQ+ people, immigrants, seniors, people with lived experiences of homelessness, veterans, people with disabilities, and people from other underrepresented groups.  It is essential to our work to serve clients that we also work to create an inclusive and respectful workplace in which differences are acknowledged and valued.

How do you think your personal background or experiences, professional or otherwise, have prepared you to: 

(1) serve our diverse client communities effectively, 

(2) work effectively with colleagues from backgrounds different than your own, 

(3) acknowledge the systemic barriers that our clients and some colleagues face, and 

(4) contribute to our efforts to achieve racial justice? 

Feel free to provide examples and apply various aspects of your life and personal experiences, as you respond to this question.