Lead Business Process Engineer

POSITION DUTIES AND QUALIFICATIONS 

SUMMARY OF DUTIES:

Designs, develops, and programs systems operations, and manages projects for the computer resolution of business problems at an Enterprise Level. This position communicates with other City departments as well as outside contacts to discuss relevant data and information. 

Work requires specialized knowledge in a professional or technical field. Work requires functioning as a lead worker performing essentially the same work as those directed, and includes overseeing work quality, training, instructing, and scheduling work.

DUTIES AND RESPONSIBILITIES:*

Position Specific Summary:

The Lead Business Process Engineer position at the City of Tucson’s Information Technology (IT) Department oversees the design, implementation, and optimization of business processes across the organization, mentoring a team and aligning improvements with strategic goals. This position establishes a culture of continuous improvement using Lean methodologies to enhance customer service, productivity, and cost-efficiency.

Work is performed under the supervision of the Information Technology Administrator. This position leads and instructs the daily operational work of business process personnel.

Duties and Responsibilities:

• Leads the development and implementation of process improvement initiatives. Collaborates with senior management to identify strategic opportunities. Ensures alignment of process changes with organizational goals and objectives. Defines and analyzes current processes, goals, and intended outcomes. Identifies root causes and areas for efficiency, effectiveness, including compliance improvements.

• Coaches and mentors, a team of business process engineers. Oversees the assignment of projects and tasks within the team in collaboration. Monitors performance to provide training and professional development opportunities to team members. Ensures development of process improvement and compliance with standard operating procedures for the process improvement endeavors.

• Works with department heads to integrate process improvement strategies into overall business plans. Monitors and evaluates the impact of process changes on organizational performance. Develops and maintains key performance indicators (KPIs) to measure success. Collects data to track performance before and after changes, document impacts, and review the implementation of new processes.

• Gains buy-in on recommended changes to processes. Implements changes to business processes to achieve desired results, coinciding with the agreed-upon plan with business units and stakeholders. Stays updated on IT trends, emerging technologies, and process improvement methodologies relevant to the supported department.

• Facilitates stakeholder engagement and communication to ensure successful adoption of changes. Organizes workshops and meetings to collect input, trains methodology, builds consensus, and drives process change. Documents activities around improvement efforts and trains employees to drive changes in technology, people, culture, and information flow.

• Ensures that all process improvements meet regulatory and compliance standards. Conducts regular audits and assessments to verify adherence to best practices. Implements corrective actions as necessary to maintain process integrity.

• Completes special assignments including organizing events, executing department wide communication, consulting one on one with departments and divisions as needed.

• Performs all other duties and tasks as assigned.

* All duties, responsibilities listed are subject to change.

QUALIFICATIONS:

MINIMUM REQUIRED QUALIFICATIONS:
Education: 
Bachelor's degree
Work Experience: 
Five (5) years of directly related experience

*Any combination of relevant education and experience may be substituted on a year-for-year basis.

PREFERRED QUALIFICATIONS: 
Degree in Operations Management, Business Administration, Management, Industrial Engineering, or related field. Advanced degree preferred.
Lean, Six Sigma Certifications Green Belt, Black Belt, or significant experience with these methodologies.
Professional certifications in other business process improvement methodologies (e.g., Scrum, Agile, TQM),

Experience in:
Business and application architecture and their concepts.
Successfully leading and implementing large process improvement projects that include multiple disciplines and departments.
Developing and facilitating presentations to large groups on Lean or continuous process improvement techniques.
Showcasing process documentation, analysis outcomes, and project results.
Guiding teams through transition specific to IT environments.
Demonstrating mastery and application of lean tools and principles.
Leading projects, facilitating process improvement events (Kaizen), and conducting complex research and analysis.
Developing visual systems based on industry standards to support process adherence and performance management.

Any combination of relevant education and experience may be substituted on a year-for-year basis.

ADDITIONAL POSITION INFORMATION:

Position Title:

Lead Systems Analyst

Department Name: 

Department Link: 

NA

Recruiter Name:

Liliana Almeraz (99363)

Recruiter Email:

NA

FTE%:

FLSA:

Exempt

Position Type:

Regular

 COMPENSATION & BENEFITS 

Full Hourly Range: $35.37 - 61.01 USD

The Full Hourly Range reflects the City of Tucson's pay range at the time of posting. The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings.

With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours.

You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

POSTING INFORMATION 

Posting Close Date: 

Applicants must submit their completed application by 02-01-2025 at 11:59 p.m. MST

APPLICATION INSTRUCTIONS

Please see the special application instructions below and follow the directions for applying to this position.

Special Instructions:

Background Check:  This position has been designated to require a criminal background check. 

CITY OF TUCSON IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status.  If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).  Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD 

The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. 

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619.   

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer. 

Questions? If you need assistance applying for any position, please contact

CCS_HR@tucsonaz.gov