Manager in Training

Job Summary:

The Manager in Training (MIT) program offers college graduates comprehensive training experience designed to prepare them for a permanent role as a hotel operations manager. Upon successful completion of the program (approximately 6 to 12 months), the MIT will be offered a permanent management position at one of our PHG properties, matched to their strengths.

The MIT is a regular, full-time, exempt salaried position based in Raleigh, NC, and may require extended travel to other PHG hotels. The rotational program allows participants to gain hands-on experience in all hotel operations, including front office, housekeeping, accounting, and food & beverage, with exposure to human resources, sales, and revenue management.

All MITs enjoy a competitive salary package, complemented by a food stipend and housing reimbursement (when applicable), offering exceptional support for a seamless and rewarding experience.

Supervisory Responsibilities:

• To be determined based on work assignment.

Duties and Responsibilities:

• Rotate through the functional areas of the property to gain an understanding of how each department contributes to the success of the hotel.
• Develop skills and leadership under the guidance of the General Manager and other departmental leader through hands-on work and shadowing.
• Assist General Managers, Sales teams, and other department heads as needed or directed by management.
• Learn the operational workings of each department by observation of team members, participation in meetings, asking questions, and special departmental projects.
• Provide input into the development and implementation of services and processes.
• Comply with company policies and procedures of each department in a satisfactory manner.
• Assist each department head with assigned operational functions and help with strategic plan for the department.
• Completing tasks by utilizing and learning systems, tools, equipment, and software that apply.
• Assist in the implementation of strategies for meeting goals in the areas of revenue generation, market share performance, guest satisfaction scores and net operating income.
• Participate in hotel openings and serve as part of the pre-opening team, contributing to the successful launch and operational setup of new properties.
• Other duties as assigned.

Required Skills and Abilities: 

• Demonstrated ability to interact professionally and courteously with management, team members, guests, and the public.
• Strong verbal and written communication, presentation, and interpersonal skills for cultivating relationships with diverse associates and customers.
• Proven capability to work efficiently and independently in a fast-paced, high-energy environment while maintaining attention to detail and accuracy.
• Knowledge of revenue generation, profit/loss principles, and effective use of business computer systems.
• Commitment to enforcing hotel standards, policies, safety practices, and ensuring the confidentiality of sensitive data.
• Excellent teamwork and guest service skills with a proactive, self-motivated work ethic.

Education and Experience: 

• B.S. or B.A. Degree with a Major in Hospitality or Hospitality-related field (external applicants) or at least 2 years of progressive hotel experience (internal applicants).
• At least 2 years of experience working in hotel operations as part-time or full-time employee or Internship.
• Will have had prior leadership experience (at work or in the classroom environment).

Physical Requirements:

• Ability to stand, sit, bend, and kneel for extended periods.
• Ability to lift at least 25 pounds.
• Must have the ability to travel for extended periods of time.
• Work hours to include evenings, weekends, and holidays.