You are viewing a preview of this job. Log in or register to view more details about this job.

Communications Intern

Traxen
Email

About Us:
Traxen is a leading innovator in advanced driver-assistance systems (ADAS) and cutting-edge technologies that improve efficiency and safety in the transportation industry. Our flagship product, the iQ-Cruise system, utilizes artificial intelligence to optimize fuel consumption and enhance driving experiences for commercial vehicles.

We’re seeking a motivated Communications Intern to assist in building strong relationships with drivers using the iQ-Cruise system. This role is ideal for someone with excellent communication skills, a passion for technology, and an interest in the transportation industry.

Responsibilities:

  • Conduct outbound calls to commercial drivers using the Traxen iQ-Cruise system to collect feedback, address concerns, and provide guidance.
  • Act as the first point of contact for drivers, ensuring a positive and professional experience.
  • Record and document feedback, troubleshooting challenges, and suggestions from drivers for internal review.
  • Collaborate with the technical and support teams to resolve any system-related issues reported by drivers.
  • Assist in creating communication materials, FAQs, and support guides to enhance driver understanding of the iQ-Cruise system.
  • Maintain accurate records of all interactions in the company’s CRM system.
  • Provide insights and recommendations to improve user experience based on driver feedback.

Qualifications:

  • Currently pursuing or recently completed a degree in Communications, Business, Marketing, or a related field.
  • Strong verbal and written communication skills with a customer-focused mindset.
  • Comfortable making phone calls and interacting with diverse individuals.
  • Ability to absorb and explain technical concepts in simple, clear terms.
  • Excellent organizational and multitasking skills.
  • Proficiency in Microsoft Office Suite and familiarity with CRM tools is a plus.
  • Prior experience in customer service, sales, or technical support is advantageous but not required.

What We Offer:

  • Hands-on experience with a growing, innovative technology company.
  • Opportunities to develop communication and customer engagement skills.
  • Networking opportunities with professionals in the ADAS and transportation industry.