Customer Service Representative and Sales Support Specialist

Overview:

We are seeking a dynamic and detail-oriented Customer Service Representative and Sales Support Specialist to join our team. This dual-role position will serve Symtec, a leading powersports OEM supplier, and Active Molding, an innovative injection molding company. The ideal candidate will excel in communication, thrive in a fast-paced environment, and demonstrate exceptional attention to detail while managing customer relationships and supporting sales efforts. Reporting directly to the Integrator, this role requires adaptability, problem-solving skills, a customer-first mindset, and strong technical proficiency (e.g., Office 365 and NetSuite).

Key Responsibilities:

• Serve as the primary contact for customer inquiries, addressing concerns professionally and effectively.

• Process orders, manage changes, and provide accurate status updates.

• Assist sales teams with quotes, proposals, presentations, and CRM system updates.

• Coordinate and participate in trade shows, customer visits, and business development events.

• Prepare reports on customer activity, sales metrics, and operational efficiency.

• Utilize Office 365 Suite (Outlook, Excel, Word, Teams) and NetSuite to manage tasks and collaborate with teams.

Travel Requirements:

• Travel 10-25%, including driving to customer sites and attending trade shows/events.

Qualifications:

• 2+ years of experience in customer service or sales support.

• Exceptional communication and organizational skills with strong attention to detail.

• Proficiency in Office 365 Suite and NetSuite; ability to learn new software quickly.

• Experience in powersports, manufacturing, or injection molding is a plus.

• High school diploma or equivalent (post-secondary education preferred).

• Valid driver’s license and willingness to travel as needed.

What We Offer:

• Company-subsidized medical, dental, and vision insurance.

• 401(k) with a generous company match.

• Paid time off and company holidays.

• A collaborative team environment and opportunities for growth.