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Logistics Coordinator

NAPA Transportation
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Role:

The Logistics Coordinator is responsible for overseeing & executing daily freight assignments within designated region to ensure shipments are covered in a timely and cost-effective manner, with qualified carriers who meet NAPA’s criteria for hire. This position is also responsible for executing solutions for failed shipments. The Senior Truckload Coverage Representative is also responsible for coaching & supporting a high performing brokerage service team.

 

Essential Functions and Responsibilities:

  • Source and secure freight opportunities to maximize booked load volume daily through high volume inbound & outbound calls.
  • Develop & execute load posting strategy.
  • Communicate information timely & consistently to Drivers, Carriers & Customers.
  • Manage exceptions report; ensure 100% of booked shipments dispatched prior to end of day, daily.* 
  • Delegate duties as needed to ensure freight coverage of all shipments within region.
  • Develop & communicate freight coverage strategy to ensure freight execution.
  • Effectively negotiate to minimize carrier freight costs on a per load basis based on market trends. 
  • Generate new carriers and further develop relationships with existing carriers to increase total carrier capacity and drive more booked load volumes.
  • Utilize load boards to match freight with carrier capacity to drive efficiency, speed & volume of loads covered.      (DAT, TruckerTools, TruckStop.com).
  • Negotiate with carriers to maximize reload & continuous movement opportunities.
  • Provide consistent and exceptional service levels to all customers (Internal Customers, External Customers, Carriers, and Drivers).
    • Respond to emails within 20 minutes of receipt.
  • Drive continuous improvement of carrier frequency ratio (total loads delivered/total carriers delivered) per month.
  • Serve as point of escalation for any load-by-load issues requiring guidance or approval (i.e. carrier accessorial approval, OS&D process support, carrier relations escalation, etc.)
  • Accurately enter and maintain up to date information on a continuous basis in TMW.
  • Meet or exceed customer and company expectations for Trucker Tools tracking compliance.
  • Meet or exceed key performance metrics for total calls daily (inbound/outbound), minimum total phone time daily (inbound & outbound), volume of loads booked monthly, tracking compliance, and other metrics determined by the business.
  • Responsible for assigned region to achieve highest level of service, which may include being connected during nights & weekends to ensure coverage expectations are met.
  • Performs other responsibilities as determined by Regional Ops Manager and/or business needs.

 

Knowledge, Skills and Abilities: 

 

Experience:                 3-5 years; experience in logistics, sales or a related field preferred.

 

Education:                   High School Diploma or GED required. Bachelors’ degree preferred or                                            commensurate experience.