Inbound Call Center Agent

Inbound Call Center - Work From Home

We are on the lookout for an Inbound Call Center Agent to join our fast-paced, action-packed team.

If you are a true “people person” with great problem-solving skills, this role is for you. 

As an Inbound Agent, you will be responsible for handling incoming calls from both existing and potential customers, answering their questions, and helping our stellar customer support team maintain its high level of customer satisfaction. 

Your Responsibilities

Expect your day-to-day tasks and activities to include: 

• Answering incoming customer calls and providing helpful information regarding our company, products, and services.
• Resolving customer issues promptly and efficiently by following our established protocols and procedures.
• Using your active listening skills to understand the problems and concerns of our customers
• Synthesizing complex or diverse information to provide quick, accurate, and complete solutions for customers
• Communicating in a patient and timely manner, both with customers and other team members through email, chat, phone, and video calls
• Providing technical support for customers by helping them address issues related to technical equipment, software, and other complex issues
• Handling bookings and appointments for our customers so they can meet with our sales and product teams

Requirements and Skills

This is a customer-facing role, so the following skills are a must: 

• Top-tier communication skills
• Empathy, patience, and a positive attitude
• A customer-first approach
• Proficiency with CRM software and other digital call center tools and devices
• Quick learner and a team player
• Can-do attitude
• Superb ability to de-escalate situations

Flexible hours

Full time/ Part time

No experience needed, new hirees will be trained

Up to $16/hr starting off

Please apply at https://www.atliaison.com/apply